Credit Control and Debt Collection Manager

Job Title: Credit Control and Debt Collection Manager 
Reports to: Head of Finance
Department: Credit
Note: Fluency in Gujarati or Hindi is a required skill for this role due to the nature of supplier communications and stakeholder engagement.
Job Purpose:
The Credit Control and Debt Collection Manager will be responsible for overseeing and managing the company’s credit policies, accounts receivable, and debt collection processes for customers purchasing our clients products. This role ensures the company maintains healthy cash flow by minimizing outstanding debts while fostering strong customer relationships. The role will work closely with various internal departments, including sales, marketing, and accounting, to establish and enforce credit terms and processes.
Duties:
• Credit Risk Assessment – Assess customer creditworthiness, set/review credit limits, monitor payment history, and align credit policies with business objectives.    
• Accounts Receivable Management – Manage receivables, monitor aging reports, follow up on outstanding payments, approve orders within policy, and release orders upon payment.    
• Debt Collection – Negotiate payment plans, recover overdue accounts, escalate complex cases, and provide collection status updates.
• Credit Policy Management – Develop, implement, review, and improve credit policies and control processes.    
• Reporting & Documentation – Prepare receivables, debt, cash flow, and KPI reports while maintaining accurate records.    
• Customer Onboarding & Relationship Management – Assess new customers, establish credit terms, resolve billing issues, and maintain positive customer relationships.    
• Risk Management – Identify credit risks, implement mitigation strategies, manage escalations, and ensure regulatory compliance.    
• Training, Compliance & Collaboration – Train internal teams, supervise credit staff, collaborate with sales and legal teams, support industry-specific credit practices, and perform other assigned duties.    
Qualifications & Experience
• Bachelor's Degree in Finance, Accounting, Business Administration, or related field.
• The candidate must be able to read, write, and speak Gujarati, Hindi, Swahili, and English fluently.
• Professional certification in Credit Management is an added advantage.
• Minimum 5 years' experience in credit control or debt management, preferably in healthcare, medical, or  medical equipment sales.
Key Skills
• Credit risk assessment and debt recovery.
• Credit policy development and compliance.
• Financial reporting and accounting systems.
• Strong negotiation, communication, and analytical skills.
• Advanced Microsoft Excel proficiency.
• Excellent organization and problem-solving skills.