Credit Controller
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Job summary
The Credit Controller is responsible for managing the hospital’s credit control and accounts receivable function to ensure efficient revenue collection, minimize bad debts, and maintain healthy cash flow.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Location: Isiolo, Kenya
Department: Finance / Revenue Cycle Management
Reports To: Finance Manager / Head of Credit Control / Chief Finance Officer
Job Level: Mid-Level
Employment Type: Full-Time
Job Purpose
The Credit Controller is responsible for managing the hospital’s credit control and accounts receivable function to ensure efficient revenue collection, minimize bad debts, and maintain healthy cash flow.
This role is critical in supporting the financial sustainability of a busy Level 5 referral hospital by ensuring timely billing, effective follow-ups, and strong relationships with key payers including SHA, private insurers, corporate clients, and self-paying patients.
Key Responsibilities
1. Credit Control & Revenue Management
• Develop, implement, and enforce credit control policies in line with hospital financial guidelines and Kenyan healthcare regulations
• Monitor and manage the full accounts receivable cycle to ensure timely collections
• Track and analyze debtor aging, bad debts, and credit exposure
2. Billing & Revenue Cycle Oversight
• Oversee accurate and timely billing for inpatient, outpatient, ICU, theatre, dialysis, and specialized services
• Ensure completeness and accuracy of billing data in collaboration with clinical and administrative teams
• Identify and implement improvements in billing processes and revenue cycle efficiency
3. Debt Collection & Stakeholder Management
• Follow up on outstanding payments from insurers, corporates, government schemes (including SHA), and private patients
• Build and maintain strong working relationships with insurance providers and corporate clients
• Handle escalations, negotiate payment plans, and ensure timely resolution of overdue accounts
4. Reconciliation & Reporting
• Perform regular account reconciliations and resolve discrepancies
• Prepare and dispatch statements, reminders, and demand notices
• Generate and present reports on collections, aging analysis, bad debts, and revenue performance
5. Claims & Dispute Resolution
• Investigate and resolve billing disputes, rejected claims, and payment delays
• Work closely with insurers and internal teams to ensure accurate claim submissions and approvals
6. Team Leadership & Coordination
• Supervise and guide credit control officers, billing clerks, and support staff
• Coordinate with admissions, discharge, and clinical departments to ensure proper documentation and authorization for credit services
7. Compliance & Audit Support
• Ensure adherence to the Data Protection Act and confidentiality standards
• Maintain compliance with financial and healthcare regulations
• Support internal and external audits and assist in financial reporting
Qualifications & Experience
• Education: Bachelor’s degree in Finance, Accounting, Commerce, Business Administration, or related field
• Professional Certification: CPA (K), ACCA, or progress towards certification is highly preferred
• Experience:
• Minimum 2 years’ experience in credit control or accounts receivable
• At least 1 year in a hospital or healthcare setting
• Experience in Level 4 or Level 5 hospitals is an added advantage
• Proven experience handling insurance claims, corporate accounts, and debt recovery
• Strong understanding of Kenyan healthcare financing systems (SHA, private insurers)
Key Skills & Competencies
• Strong knowledge of credit control, debt recovery, and financial analysis
• Excellent negotiation, communication, and interpersonal skills
• High integrity, attention to detail, and ability to work under pressure
• Proficiency in HMIS, ERP/accounting systems (e.g., Pastel, QuickBooks) and Microsoft Excel
• Strong analytical and problem-solving skills
• Leadership ability with capacity to manage and motivate a team
Additional Requirements
• Strong understanding of revenue cycle management in a Level 5 referral hospital environment
• Ability to manage complex billing scenarios (ICU, HDU, specialized services)
• Willingness to work flexible hours when required to meet collection targets
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