Credit Officer at Penda Health

Job Description

Penda Health is an award-winning startup company that is transforming healthcare in East Africa by building a chain of outpatient health clinics that offer evidence-based medical care and unparalleled member experience at surprisingly affordable rates. Penda is ranked the Best Health Care Firm to work for in Kenya and the #26 Best company to work in Kenya. More info is available at or Facebook: Penda Health.

Scope of work

The Credit Officer is responsible for maintaining the partner accounts in the credit portfolio assigned, implementing collection strategies, and maintaining strong business relationships with the partners. This role reports to the Credit Manager.

Responsibilities

Portfolio Receivable Management: Manage assigned credit portfolio by ensuring timely submission of invoices, allocation of payments, and maintenance of updated credit accounts. The role also includes pursuing and collecting debt, updating system notes, and following up with payers to ensure an acceptable level of outstanding receivables. Medical Centre Support: Professionally resolving billing and outstanding account inquiries from Medical Centres, coordinating with Medical Centres to ensure prompt delivery of invoices and claims to the Support Office, and conducting training and coaching sessions for Medical Centres on billing and credit control matters. Training and Capacity Building: Liaising with insurance and corporate to conduct training for staff at the medical centers. Reporting: Ensure accurate and timely submitting of assigned reports, such as the Invoice Delivery Report, Expected Claims Register, Statements of Accounts, and Rejected Claims Report, accurately and punctually to the Credit Manager and other stakeholders. Perform end-of-month processes, including allocation, write-off, and statement processing, within specified timelines. Resolving incoming queries on outstanding accounts, Insurance and Corporate Partners and Colleagues in a professional and efficient manner. Prepare and generate statements of accounts with partners and follow up for payment. Perform other duties as assigned

Requirements

Bachelor’s degree in Finance, Business Management or related field. CPA is an added advantage. 2 years experience in a busy credit department in a healthcare organization or medical claims underwriting in an insurance company. Knowledge on NHIF billing processes is an added advantage. Capable of managing profitability and finding creative solutions addressing financial problem. Extremely detail-oriented, efficient, and able to multitask, prioritize, manage and follow projects through to completion. Must have high standards of integrity, ethics, and confidentiality.