customer service/ Telesales

Duties will include, among others;         

●      Respond to customer queries via calls, emails or via social media.

●      Resolve emerging customer concerns promptly.

●      Implement customer service workflow best practices

●      Strengthen relationships with clients noting to entrench brand trust.

●      Resolve customer queries within stipulated service level agreements.

●      Liaise with key stakeholders, in support by the line supervisor, to foster sound relationships for the best interest of the organization.

Skills and qualifications:                                                          

·       Minimum of a high school diploma; vocational or technical training in customer service or marketing is an advantage

·       1+ years’ experience in gaming, betting, or high-cash volume environments

·       Attention to detail

·       Ability to work under pressure, especially during peak hours or major events

·       High integrity and compliance with internal control procedures

·       Flexibility to work evenings, weekends, holidays, and rotational shifts

·       Strong communication, supervisory and interpersonal skills.

·       Experience: At least 1 years’ previous experience in a gaming position.

Qualified candidates are asked to submit their CVs and letter of application in pdf format to:

The Human Resource Manager,  Email: hr@earlyhrconsultants.com quoting Customer Care Executive in the subject line.

Female candidates are highly encouraged to apply.

Only successful candidates will be contacted.