Customer Care Representative
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New
Skills Assessment
Job summary
We are seeking a Customer Care Representative with at least one (1) year of experience to join our team in Westlands. The ideal candidate will be customer-focused, well-spoken, and comfortable using a smartphone to manage customer interactions and service-related tasks in a fast-paced environment.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
1 year
Job descriptions & requirements
Location: Westlands, Nairobi
Salary: KES 20,000 (Gross)
Employment Type: Full-time
Key Responsibilities
• Handle customer inquiries, complaints, and feedback professionally via phone, WhatsApp, email, and in person
• Provide accurate information about products and services
• Resolve customer issues promptly while maintaining a high level of customer satisfaction
• Maintain clear and accurate customer records using mobile-based systems
• Follow up with customers to ensure issues are fully resolved
• Escalate complex issues to the relevant departments when necessary
• Uphold company service standards and customer experience guidelines
Requirements & Qualifications
• Minimum 1 year experience in a customer care or customer service role
• Must own and be proficient in using a smartphone (WhatsApp, email, basic apps)
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Ability to multitask and work under minimal supervision
• Customer-oriented mindset with a positive attitude
Added Advantage
• Experience in call centers, retail, hospitality, or service-oriented environments
• Basic computer literacy
• Ability to work flexible hours if required
What We Offer
• Competitive salary of KES 20,000
• Supportive and professional working environment
• Opportunity to grow and build a career in customer service
• On-the-job training and skills development
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
