CUSTOMER COMMUNICATION & BILLING ASSISTANT
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New
Job summary
Handle patient registration, appointment scheduling, check-ins, and check-outs
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
4 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
General Purpose
Our client, a medical clinic, is seeking to recruit an experienced, customer-focused, and detail-oriented Customer Communication & Billing Assistant to support patient reception, communication, records management, and billing operations. The successful candidate will be responsible for ensuring a smooth patient experience, accurate billing and insurance processing, timely follow-up of outstanding payments, and effective coordination between patients, clinical teams, and insurance providers.
Location: Mombasa| Gross Salary: Ksh. 35,000
Duties & Responsibilities
- Handle patient registration, appointment scheduling, check-ins, and check-outs.
- Manage incoming calls, patient inquiries, and direct them to the appropriate departments or personnel.
- Maintain and update accurate patient information in the Hospital Management System (HMS).
- Coordinate with clinical teams to facilitate efficient patient flow and minimize waiting times.
- Maintain cleanliness, organization, and professional standards at the reception area.
- Generate, verify, and process patient bills accurately and promptly.
- Verify patient insurance details, eligibility, and coverage.
- Coordinate with insurance providers regarding patient coverage and billing matters.
- Collect co-payments and other applicable charges and issue official receipts.
- Assist in preparing, processing, and submitting insurance claims.
- Follow up on pending bills, outstanding payments, and rejected or denied insurance claims.
- Maintain accurate financial and billing records.
- Prepare daily cash and billing reports.
- Ensure compliance with clinic billing procedures, data protection, confidentiality, and patient privacy requirements.
- Handle patient billing concerns professionally and escalate complex issues where necessary.
Requirements & Qualifications
- Diploma in Business Administration, Healthcare Administration, Finance, Customer Service, or a related field.
- Bachelor’s Degree will be an added advantage.
- At least 4 years’ experience in a similar role, preferably within a hospital, medical clinic, or healthcare environment.
- Excellent verbal and written communication skills.
- Proficiency in CRM systems, Hospital Management Systems (HMS), and other relevant computer applications.
- Ability to handle high call volumes while managing multiple tasks effectively.
How to Apply
Qualified candidates are requested to apply by sending their CV only to recruitment@africanlaboursolutions.co.ke quoting the Job Title on the email subject “Customer Communication & Billing Assistant” by Aug 30th 2026
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