Job descriptions & requirements
ABOUT THE COMPANY
CarePay Limited is an independent company that administers healthcare payments between funders, patients and healthcare providers. It directs finances from both public and private funders to healthcare providers for delivery of quality services to their eligible target group.
JOB SUMMARY
EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES:Higher Diploma in a related fieldAt least 1 year of experience in Operations or Customer ServiceStrong customer relationship experienceSolid understanding of customer service and operationsExperience working within a customer relations environment, preferably in a call center (working in healthcare insurance preferred)Typing skills (at least 30 words per minute preferred)Excellent telephone skillsExcellent conflict resolution skillsTechnical skills (preferably with telephone and order booking systems)Excellent communication skills, both spoken and writtenExcellent negotiation and interpersonal skillsMental alertnessAssertiveness
RESPONSIBILITIES
REQUIRED SKILLS
Customer service, Email correspondence, Answering telephones and call management, Customer relations
REQUIRED EDUCATION
Diploma, Associate's degree
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