Customer Relations Officer.

• Serve as the first point of contact for clients, ensuring all interactions reflect the firm's professional standards.

•  Respond promptly and professionally to enquiries received through telephone, email, WhatsApp, social media platforms, and other communication channels. Direct client requests to the appropriate department or team member while ensuring timely follow-up and resolution.

• Build positive relationships with prospective and existing clients through courteous and efficient communication

• Manage incoming sales enquiries and support the firm's client acquisition process from initial contact through engagement. Follow up on prospective client enquiries, proposals, and scheduled consultations. 

• Communicate the firm's service offerings clearly, including bookkeeping, payroll administration, tax advisory, company registration, and related consulting services. Maintain accurate records of enquiries, follow-up activities, and client interactions.

• Follow up with clients after meetings to communicate agreed actions, required documentation, and next steps.

• Coordinate communication coverage to ensure client enquiries continue to receive timely responses when accompanying the CEO in meetings.

Qualifications .

• Diploma or Bachelor's degree in Business Administration, Office Management, Finance, Accounting, Communications, or a related discipline. 

• At least 2–3 years' experience in an administrative, client service, customer relations, or office support role Experience within an accounting, consulting, financial services, or professional services environment will be an added advantage.

• Basic understanding of bookkeeping, payroll, taxation, and business registration processes is desirable

• Mobility : Fully flexible to travel extensively across Nairobi and surrounding regions for field execution.

• Proficiency in Microsoft Office Suite and Google Workspace. Comfortable using WhatsApp Business, email platforms, and social media for professional client communication.