Customer & Sales Operations Coordinator
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Job summary
They have invested in modern digital finance processes to improve control, speed, and accuracy, particularly in stock costing and purchase order compliance. They value trust and transparency and work closely with offshore support teams to deliver timely, well-coordinated services.
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Employer: Optimise Outsourcing Ltd
Work Location: Nairobi (Office-based)
Working Hours: Monday–Friday
Type: Full-Time
1. Introduction to the Role
Optimise Outsourcing is looking for an exceptional Customer & Sales Operations Coordinator to provide exceptional customer service and sales support by managing customer
enquiries, coordinating deliveries, resolving issues, supporting internal teams, and ensuring smooth order fulfilment across the business.
2. About the Client
Our client is a well-established, leading UK retailer of fireplaces, stoves, flues, and related accessories, operating under strong e-Commerce brands and handling a high volume of transactions. They have invested in modern digital finance processes to improve control, speed, and accuracy, particularly in stock costing and purchase order compliance. They value trust and transparency and work closely with offshore support teams to deliver timely, well-coordinated services. For GDPR and confidentiality reasons, the client’s identity will be disclosed at the interview stage.
3. About Optimise Outsourcing
Optimise Outsourcing is a UK-registered Employer of Record (EOR) and recruitment partner with a strong operational base in Nairobi. We connect high-performing Kenyan professionals with established international businesses and provide:
- Full HR and operational support
- Structured onboarding and training
- Performance coaching and development
- A professional, office-based working environment
Joining Optimise means joining a company committed to long-term career growth and operational excellence.
4. Key Responsibilities
Customer Service & Account Management
· Respond to customer enquiries regarding products, pricing, delivery schedules, returns and account queries.
· Build and maintain strong relationships with customers, suppliers and internal stakeholders.
· Resolve customer concerns promptly and professionally, ensuring a high level of customer satisfaction.
· Prepare quotations and provide product information to customers and sales representatives.
· Assist the sales team with order enquiries, pricing requests and customer follow-ups.
· Identify solutions that meet customer needs while supporting company sales objectives.
Logistics & Delivery Coordination
· Coordinate deliveries with customers, warehouses and third-party carriers.
· Track urgent deliveries and manage communication between customers and transport providers.
· Ensure delivery requirements and special instructions are communicated accurately and efficiently.
Internal Coordination
· Work closely with Sales, Finance, Credit Control, Operations and Warehouse teams to ensure customer requirements are met.
· Liaise with colleagues to resolve account queries, delivery challenges and customer service issues.
· Support branch and depot operations through effective communication and coordination.
5. Essentials
- Customer service excellence
- B2B sales support
- Relationship management
- Logistics and delivery coordination
- Problem solving and conflict resolution
- Excellent communication skills
- Time management and prioritisation
- Strong organisational skills
- Microsoft Office and business systems experience
6. Working Environment & Equipment
- Office-based role in Nairobi.
- All equipment provided, including:
o Computer and monitors
o Headset and telephony systems
o Secure access to required systems
Candidates are not required to provide their own equipment.
Remuneration is aligned with experience and current market standards.
7. Application Process (Please Read Carefully)
To be considered for this role, applicants must complete ALL the following:
Step 1 — Complete the mandatory assessment
Step 2 — Upload your CV and cover letter via the assessment portal
Step 3 — Submit your application for review
Application & Assessment Link:
https://app.testgorilla.com/s/g0ac0hhm
Applications without completed assessments will not be reviewed.
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