Full time Customer Service & Support Jobs in Kenya
Customer service & support full time jobs offer a range of opportunities with 54 current job vacancies. The demand for these roles is moderate, including positions like CUSTOMER SERVICE EXECUTIVE, Collections Agent, and Customer Service Officer. These positions provide avenues for individuals to work and excel in various industries, ensuring a steady scope for career development.
Salary & Benefits
For roles that list pay, typical pay ranges from KES 30,000 to KES 30,000 per month among roles that advertise a salary. Senior roles can earn upwards of KES KSH 45,000. Common benefits in this sector often include high commissions, competitive base salary, and a potential equity package.
Skills & Experience
A diploma is the most common requirement, with bachelors also accepted. Most roles ask for 3 years of experience, with some requiring 2 years. Roles are mostly at mid level, providing opportunities for mid-career professionals.
Key Responsibilities & Tasks
Senior roles are responsible for more complex duties, often dealing with advanced problem-solving and strategic decision-making to improve customer service operations.
Industries & Companies
The top industries actively recruiting include banking, finance & insurance, recruitment, and shipping & logistics. Notably, Optimise Outsourcing is a key player actively hiring in this field. There is a diverse mix of employers seeking to fill positions, ensuring that opportunities are available across different sectors.
Finley International Limited
Customer Service & Support
3 days ago
To ensure timely collection of outstanding debts as per agreed terms and limits.
Fred Black Insurance Brokers Ltd
Customer Service & Support
3 days ago
Fred Black Insurance Brokers Ltd is a dynamic and rapidly growing company in the Insurance Brokerage sector.
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Anonymous Employer
Customer Service & Support
1 month ago
We are a private security company and seek to recruit qualified personnel for the post of Customer Service Representative.
Styeverz Ltd
Customer Service & Support
1 month ago
Our client, a fast-growing UK-based short-let and serviced accommodation company managing 80+ properties listed on Airbnb and Booking.com, is looking for a proactive and customer-focused Guest Services Executive to join their remote team.
Anonymous Employer
Customer Service & Support
2 months ago
This role requires a hands-on leader who can effectively manage performance, handle escalations, oversee workforce planning, and maintain high service standards in a fast-paced 24/7 customer support environment.
Anonymous Employer
Customer Service & Support
2 months ago
This role requires a hands-on leader who can effectively manage performance, handle escalations, oversee workforce planning, and maintain high service standards in a fast-paced 24/7 customer support environment.
2 months ago
The role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure inquiries are resolved quickly and accurately while maintaining regulatory and operational standards.
Customer Service & Support
2 days ago
As Operation Customer Expert (Local/Expat) you will be responsible for monitoring and applying a predetermined set of rules and guidelines to user-generated posts in order to best determine whether the communication is acceptable.
Customer Service & Support
4 days ago
The Operation Customer Expert is responsible for providing professional and quality customer service both internally and externally.
SURELIFT SOLUTIONS LIMITED
Customer Service & Support
1 week ago
Our client in the steel manufacturing industry is seeking a confident, customer-focused, and sales-oriented Front Office & Sales Representative to manage front-office activities while supporting business development and sales growth.
Pre-Funk Beverages Ltd
Customer Service & Support
1 week ago
Assistant Sales Representative – Alcohol Wholesale
Pre-Funk Beverages Ltd
Customer Service & Support
1 week ago
Assist the store keeper in receiving supplies and also make deliveries to our customers in a timely and accurate manner.
Futureinno Digital Tech Limited
Customer Service & Support
2 weeks ago
We are seeking a Collections Agent to contact customers, recover overdue payments, negotiate repayment plans, and meet monthly collection targets. The ideal candidate should have strong communication skills, basic computer literacy, and the ability to work under pressure.
Futureinno Digital Tech Limited
Customer Service & Support
2 weeks ago
Execute daily cold/warm calls using standardized bilingual scripts (English & Swahili). Effectively communicate the value of our "free credit assessment" to drive app downloads and profile completion.
Janta Kenya
Customer Service & Support
2 weeks ago
Our client, a growing travel and ticketing company in Nairobi, is seeking an experienced Ticketing & Travel Operations Agent to manage airline reservations, ticketing, travel consultancy, and day-to-day travel operations. They must be IATA certified, highly proficient in Amadeus GDS, and experienced in airline ticketing and fare construction.
2 weeks ago
MyAccurate Books is seeking a motivated and results-driven Call Agent to engage prospective customers, qualify leads, conduct product demonstrations, follow up on potential clients, and convert opportunities into sales. The ideal candidate should have strong communication and persuasion skills, a passion for sales, and the ability to consistently w
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