Customer Service & Dispatch Agent
Easy apply
New
Job summary
We are looking for a sharp, calm and customer-focused Customer Service & Dispatch Agent to join our control room team.
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
2 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
We are a 24/7 mobility provider offering taxi bookings, car hire, corporate transfers and airport transfers. We are looking for a sharp, calm and customer-focused Customer Service & Dispatch Agent to join our control room team.
What you’ll do
- Handle customer enquiries and bookings by phone, WhatsApp, email and app
- Assign and dispatch drivers efficiently, balancing availability, location and timing
- Track trips in real time and keep customers updated on delays or changes
- Coordinate airport pickups, monitor flight arrivals, and manage corporate transfer schedules
- Resolve complaints and escalate driver or service issues to supervisors
- Keep accurate booking, trip and incident records
- Hand over clearly to the next shift so nothing is dropped
What we’re looking for
- Diploma or degree in any field
- At least [1–2] years’ experience in customer service, a call centre, or dispatch/logistics (transport or ride-hailing experience is a strong plus)
- Excellent spoken and written English and Kiswahili
- Good knowledge of the Airport, Nairobi roads and estates
- Comfortable with computers, booking systems, Google Sheets and WhatsApp Business
- Able to stay composed and make quick decisions under pressure
- Willing to work 12-hour rotating day and night shifts, including weekends and public holidays
Only shortlisted candidates will be contacted.
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.