Customer Service Assistant

Key Responsibilities

•     Conduct outbound sales calls to contractors, hardware shops, developers, and distributors.
•     Promote and sell company products.
•     Understand customer needs and recommend appropriate products and services.
  
• .   Generate new leads and convert inquiries into sales.
  
•     Resolve customer inquiries and objections effectively, providing a positive customer experience.    
  
• Follow up on quotations, orders, and payments to ensure closure.
  
•     Maintain strong relationships with existing clients and identify upselling opportunities.
  
•     Provide accurate product information including pricing, availability, and delivery timeline.s
  
•    Coordinate with logistics and production teams to ensure timely order fulfillment.
  
•    Update CRM systems and prepare daily/weekly sales reports.
  
•   Accurately record customer interactions and feedback in the CRM system.
  
•   Stay updated on industry trends, competitor offerings, and market conditions.

Qualifications/ Requirements

• Diploma or Degree in Sales, Marketing, Business Administration, or related field.
•  At least 2 years’ experience in building materials, construction, or manufacturing industry.
• Experience in tele sales will be an added advantage.
• Strong understanding of the construction industry is an added advantage.
• Excellent communication, negotiation, and closing skills.
• Proficiency in Microsoft Office and CRM systems.