New
2 weeks ago
Customer Service Executive – Freight Forwarding
MSVL Group
Customer Service & Support
Shipping & Logistics
KSh
45,000 - 60,000
Easy Apply
Job Summary
Diploma or Degree in Logistics, Supply Chain, or related field.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Department: Operations / Customer Service
Industry: Shipping/Logistics
Salary: 50,000 – 60,000 gross
Location: Nairobi
Joining: Immediate
Qualifications & Skills
• Diploma or Degree in Logistics, Supply Chain, or related field.
• Minimum 2–3 years' experience in freight forwarding or customer service (preferred).
• Good understanding of shipping documentation (HBL, MBL, LOI, DN, etc.).
• Strong communication, coordination, and follow-up skills.
• Ability to work under pressure and meet strict deadlines.
• Excellent attention to detail and problem-solving skills.
• Proficiency in MS Office and freight forwarding software
Personal Attributes
• Customer-focused with a positive attitude.
• Highly organized and proactive.
• Strong interpersonal and teamwork abilities.
• Professional, reliable, and committed to accuracy.
Key Responsibilities
A. Agent Allocation
• Nominate load port agents based on customer confirmation regarding shipments.
• Ensure timely communication with overseas agents for smooth coordination.
B. Job Creation & Documentation
• Create jobs in the system as per shipment requirements.
• Follow up with agents for draft documents.
• Share draft House Bills of Lading (HBL) with customers for review and approval.
• Manage draft confirmation and ensure accuracy before finalization.
C. Pre-Alerts
• Follow up with agents to obtain all shipment documents (MBL, HBL, Delivery Notes) once the vessel sails.
• Ensure timely circulation of pre-alerts to customers and internal teams.
D. Letter of Indemnity (LOI) Management
• Prepare LOI formats as per shipping line requirements.
• Send LOI templates to customers for printing on company letterhead.
• Share completed LOIs with shipping lines for Through Bill of Lading (TBL) conversions.__
Shipping Line Coordination Duties
1. Track shipments and liaise with shipping lines for earlier connections and updates.
2. Request shipping line invoices and verify accuracy before processing.
3. Present invoices for payment approval and follow up on payment status.
4. Follow up on pending, delayed, or missing invoices and credit notes.
5. Dispute incorrect invoices and track resolution.
6. Manage account reconciliations with various shipping lines.
7. Assist customers with any shipping line–related issues or documentation needs.
8. Support overseas and local agents with shipping line processes and queries.
9. Prepare and share relevant shipping line performance and operations reports.
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