Customer Service Officer (Finance Background)
Job summary
We are seeking a proactive and detail-oriented Customer Service Officer with a strong foundation in finance. The ideal candidate will handle client interactions with professionalism, provide accurate financial-related support, and ensure smooth service delivery across our operations.
Job descriptions & requirements
Key Responsibilities:
Respond to customer inquiries and resolve issues efficiently.
Provide guidance on finance-related queries and processes.
Maintain accurate records of client interactions and transactions.
Collaborate with internal teams to ensure seamless service delivery.
Support reporting and documentation for customer accounts.
Qualifications:
Diploma or Degree in Finance, Accounting, Business Administration, or related field.
At least 2 years’ experience in customer service, preferably in a finance-related environment.
Strong communication and interpersonal skills.
Ability to work under pressure and manage multiple tasks.
Proficiency in MS Office and basic financial systems.
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