Customer Solutions Partner

ABOUT THE COMPANY

Maersk Line is the global container division and the largest operating unit of the A.P. Moller – Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company having customers through 374 offices in 116 countries. It employs approximately 7,000 sea farers and approximately 25,000 land-based people.Maersk Line operates over 600 vessels and has a capacity of 2.6 million TEU.The company was founded in 1928

JOB SUMMARY

RequirementsRelevant bachelor’s degree in supply chain management/logistics/supply chain or maritime studiesMinimum 5 years’ experience in end-to-end supply chain management and executionCustomer-centric approach to identifying customer needsHigh-level understanding of product features, benefits and how they address customer pain pointsCRM and ERP system proficiency and proven experience maintaining data accuracyProven experience troubleshooting customer challengesAbility to work under pressure in a fast-paced environmentAttention to detail

RESPONSIBILITIES

Develop & Design Solutions:Translate customer and vertical needs into actionable value propositions, including monetary value to customers.Identify cross-vertical opportunities and bundle relevant products.Provide customer insights to product teams and support sales in uncovering customer pain points.Lead and coordinate strategic initiatives across functions.Gather customer requirements and ensure clear internal translation.Facilitate business case creation and financial projections with Solution Engineers.Drive Sales Effectiveness & Execution:Improve win rate through structured sales processes.Manage solution opportunities and hand over to implementation.Engage experts and stakeholders to enhance buying experience.Ensure timely, high-quality customer responses.Communicate progress and opportunities for improvements to senior leadership.Drive cross-functional and cross-Area collaboration within and outside the OMEB process.Scale, Institutionalize & Enable:Bundle and scale global/local solutions – bringing in local product and customer knowledge where relevant.Promote adoption of scalable solutions.Build and share a repository of best practices and use cases.Coach sales teams on L&S selling and solution processes.Contribute to the solutions community through cross-functional learning and community building.

REQUIRED SKILLS

Sales strategy, Customer relations, Reporting, Market research, intelligence

REQUIRED EDUCATION

Bachelor's degree