Customer Success Executive

About us

Website: https://dotglasses.org/

Our purpose is to make basic eye care affordable and accessible to everyone.

Globally, 1 billion people need, yet cannot access, corrective eyeglasses, making it the largest unmet disability in the world. East Africa is home to 50 million of these people. For example, in Kenya 7.5 million people need eyecare, yet only 1.6 million can visit an eyecare provider. This results in over 75% of cases of vision impairment being preventable. This is made worse as even low-quality glasses are expensive, costing more than USD 20. 

This has a huge impact on people’s lives. Vision is our most dominant sense. Without glasses it is challenging to earn an income, learn or live a quality life. It also hinders all development agendas governments and agencies may have. A student without glasses is 3x more likely to fall behind! Simply wearing glasses improves incomes by 18%, meaning people do not rely on others for daily tasks - which reduces exposure to financial theft and fraud.

Our solution is a revolutionary, award winning, design of eyeglasses frame and testing process that can be done without a vision care specialist. Dot Glasses distributors can provide eyeglasses for only USD 5 on average. The testing and assembly for each client is done instantly within 5 minutes. The glasses are sold through a diverse network of distribution partners in 12+ countries.

Dot Glasses is transitioning from start-up to scale up and looking for an experienced person to join our team and accelerate our growth.

What we are looking for you

We are looking for a Customer Success Executive to join our Nairobi team. You will support our partner facilities (DPs) to operate independently, ensure timely stock availability, follow up on dues/accounts payments, and contribute to a smooth customer success journey. This is a field and head-office hybrid role, reporting to the Customer Success Manager.

●Conduct routine visits to partner facilities (DPs) to provide operational support and guidance.

●Monitor stock levels and assist partners with ordering Dot Glasses products.

●Follow up on partner dues/accounts payments and ensure timely collections.

●Collect basic sales and order data from partners and report updates to the Customer Success Manager.

●Assist partners with day-to-day operational challenges and ensure adherence to basic standards.

●Coordinate with Field Coordinators for outreach events and partner support.

●Maintain accurate records of visits, orders, and payments on CRM.

●Provide feedback and insights from partners to support management decisions

This job might be for you, if you:

●Are highly organized and hard-working.

●Are strong at critical thinking, problem-solving, and have excellent attention to detail.

●Are able to manage multiple tasks and assist with various projects.

●Would like to contribute to providing eyecare to those left out.

●Are interested in learning about new cultures and meeting people.

●Are looking to develop in a fast-growing scale-up environment.

And, are someone who has:

●Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field.

●At least 2 years of experience in customer success, account management, or partner management.

●Strong communication, interpersonal, and organizational skills.

●Proactive, solution-oriented, and willing to travel to partner facilities.

●Basic understanding of accounts follow-up and reporting.

Does this sound like the job for you? Send us your CV and a one-page cover letter. Explain why you want to work for Dot Glasses and what makes you ideal for this role and Dot Glasses.

If this is not for you perhaps you know someone who this is perfect for. Please send them this job description.

Deadline: 30th January 2026 (applications will be reviewed on a rolling basis)

Location: Nairobi, Kenya

Gross salary: Kshs 40K + Commissions

Contract: Full-time

Contact: jobs@dotglasses.org