Customer Success Partner - Reefer/FMCG

ABOUT THE COMPANY

Maersk Line is the global container division and the largest operating unit of the A.P. Moller – Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company having customers through 374 offices in 116 countries. It employs approximately 7,000 sea farers and approximately 25,000 land-based people.Maersk Line operates over 600 vessels and has a capacity of 2.6 million TEU.The company was founded in 1928

JOB SUMMARY

RequirementsSomeone with:3–5 years’ experience in customer service, logistics, or freight forwardingProven experience managing end-to-end shipment processes and customer relationshipsExperience handling complex accounts and escalationsProven experience in a commercial role within the logistics industry with role in developing solutions for customers in the Reefer and FMCG vertical. Proven track record in business-to-business sales, preferably in shipping, logistics, or transportation. Skilled in consultative/value selling and solution-based approaches.  Independent action as well as an entrepreneurial mindset and commitment Ability to articulate value creation by providing integrated solutions combining the Maersk products and services Experience within the Reefer and FMCG vertical. A strong continuous improvement mindset Excellent communication and problem-solving skills. Self-motivated, independent starter who is also a good team player. Strong analytical skills.

RESPONSIBILITIES

Build long-term partnerships with clients by understanding their supply chain challenges maintaining strong relationships with existing and potential customers Act as the primary point of contact for customer inquiries, ensuring timely and effective communication on significant trends, rate changes and policies for your assigned accounts Reporting and feedback loop from the sales team on opportunities and Ocean and Landside contract fulfillment. Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship. Client engagement – Support Sales with customer visits and engagement to understand business and needs of the customers and how to support them. As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed. Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment. Manage the tender handling/contracting process and co-ordinate with Tender Contract Management (TCM) to ensure a comprehensive and competitive offer is submitted to the customers. Co-ordinate the L&S Quoting & contracting process with the relevant stakeholders. Timely contract renewals & contract management. Engage with and enable customers from contract handling through performance and satisfaction. Manage the allocation to contract fulfilment process; internally and externally. Support in issue resolution and drive transactional efforts toward OTS (One Team Sales). Customer satisfaction – customer follow up and initiatives. Client facing – customer visits to understand business and needs of the customers and how to support them. Learning and development focal for Sales team.

REQUIRED SKILLS

Customer service, Account management, Customer relations, Sales strategy, Business development

REQUIRED EDUCATION

Diploma, Associate's degree