CUSTOMER SUPPORT EXECUTIVE – INTERN
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Job summary
Our client is an innovative Energy Services company providing Smart Metering, Water & Electricity Utilities Billing, Energy Management and Renewable Energy Solutions to residential, commercial and industrial customers.
Min Qualification:
Diploma
Experience Level:
No Experience
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
KEY RESPONSIBILITIES
- Handle customer enquiries and provide timely, professional support.
- Resolve customer issues effectively while maintaining empathy and professionalism.
- Manage escalations and coordinate with relevant internal teams for resolution.
- Maintain accurate customer records and documentation.
- Use CRM tools and customer support platforms effectively.
- Monitor customer concerns and contribute to service improvement.
- Work collaboratively with cross-functional teams to ensure excellent customer experiences.
- Maintain high standards of customer service and contribute to continuous improvement.
QUALIFICATIONS & REQUIREMENTS
- Diploma or Bachelor's degree graduate.
- Excellent communication and interpersonal skills.
- Strong problem-solving and customer-handling abilities.
- Highly organised, responsive and able to work under pressure.
- Customer-centric with a natural ability to demonstrate empathy.
- Comfortable working with CRM tools and support platforms.
- Knowledge or exposure to any of the following sectors will be an added advantage:
- Real Estate & Construction
- Property Management
- Building Services & Maintenance
- Energy & Electrical
- Plumbing
- Technology
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.