CUSTOMER SUPPORT OFFICER
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Job summary
Our client is seeking a professional and customer-focused Customer Support Officer to manage client inquiries, service requests, and after-sales support within the energy sector. Female candidates are encouraged to apply.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
4 years
Job descriptions & requirements
CUSTOMER SUPPORT OFFICER
Location: Nairobi, Kenya
Salary: KES 30,000
Employment Type: Full-Time
Job Summary
Our client is seeking a professional and customer-focused Customer Support Officer to manage client inquiries, service requests, and after-sales support within the energy sector. Female candidates are encouraged to apply.
Key Responsibilities
- Respond to customer inquiries professionally and promptly.
- Coordinate service requests with technical teams.
- Maintain accurate customer records.
- Follow up on installations, maintenance, and complaints.
- Support sales team in customer engagement activities.
- Prepare customer service reports.
Requirements
- Diploma or Bachelor’s Degree in Business, Customer Service, or related field.
- 2 - 4 years’ experience in customer support.
- Strong communication and interpersonal skills.
- Professional telephone and email etiquette.
- Ability to multitask and manage client expectations.
Interested and qualified candidates should apply online via: www.nexusstaffingsolutions.co.ke
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