Debt Collection Agent
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Job summary
We are looking for a results-driven and customer-focused Collection Agent to join our team. You will be responsible for contacting customers, negotiating payments, and ensuring timely recovery of overdue accounts while maintaining excellent customer service.
Min Qualification:
Certificate
Experience Level:
Mid level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - Rotating Schedule
Applicant Location:
Kenya
Job descriptions & requirements
ROLES AND RESPONSIBILITIES
- Contact customers by phone to collect overdue payments.
- Negotiate payment plans.
- Accurately record call content.
- Achieve daily and monthly collection targets.
- Professionally handle customer objections.
- Report difficult cases when necessary.
JOB REQUIREMENTS
- Diploma in Business Management or relevant Course
- 1–2 years’ experience in debt collection
- Excellent communication skills
- Basic computer skills
- Ability to work under pressure
- High self-discipline and high attendance rate
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
