Debt Collection Officer

Location: Nairobi, Kenya

Experience Level: Minimum 2 Years
Employment Type: Full-Time

About Beyond Bean Counters

Beyond Beancounters is a professional business advisory and financial services firm committed to helping organizations improve their financial performance, operational efficiency, and business growth. Through innovative financial solutions and expert advisory services, we support our clients in achieving sustainable success while maintaining the highest standards of professionalism, integrity, and customer service.

We are seeking a highly motivated and results-oriented Debt Collection Officer to join our team in Nairobi.

Key Responsibilities

● Advise customers on debt repayment strategies while emphasizing the importance of settling outstanding obligations and the implications of default.

● Engage customers through telephone, email, and face-to-face interactions to discuss overdue accounts and negotiate repayment arrangements.

● Develop, implement, and manage effective debt recovery strategies to maximize collections.

● Maintain accurate records of customer interactions, payments, and recovery actions.

● Verify and validate customer information received from clients to support collection efforts.

● Provide customers with accurate account information, including outstanding balances and payment details.

● Update collection systems and reports with timely and relevant information.

● Ensure the confidentiality, accuracy, and integrity of customer and account data.

● Attend to customers during scheduled and unscheduled meetings and provide professional support.

● Respond promptly to customer inquiries received through email, telephone, or written correspondence.

● Process debt clearance requests upon receipt and verification of proof of payment.

● Mediate and resolve disputes between customers and clients professionally and efficiently.

● Monitor assigned portfolios to ensure recovery targets and performance objectives are achieved.

● Prepare and submit operational, collection, and performance reports as required.

Minimum Qualifications and Requirements

Mandatory Requirements

● Diploma from a recognized institution.

● Minimum of 2 years' experience in debt collection within a debt recovery agency.

● Strong communication, negotiation, and interpersonal skills.

● Computer literacy with proficiency in Microsoft Office applications.

● Excellent command of written and spoken English.

● High levels of integrity, professionalism, and confidentiality.

● Positive attitude, strong work ethic, and results-oriented mindset.

● Ability to work under pressure and with minimal supervision.

Added Advantage

● Certification in Credit Management, Banking, Finance, or a related field.

● Experience handling large debt recovery portfolios.

● Knowledge of debt collection regulations and industry best practices.

How to Apply

Interested candidates should submit their application, including:

● A detailed and updated CV

● A cover letter

● Academic and professional certificates

● Current contact information

● Preferred work location

● Any other relevant supporting documentation

Please note: Only shortlisted candidates will be contacted.