Debt Collection Officer

Debt Collection Officer

·         Job Type: Debt Collections-Remote working

·         Required: Have a computer and a Phone

·         Qualification: BA/BSc/Diploma/Certificate

·         Location: Nairobi

·         Job Field: Debt Collections

·         Pay: Kes 10 retainer + Comm on attaining target.

Job Description

Duties & Responsibilities:

·         Advise customer on the importance and ways of clearing their debts. Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments

·         Act as a mediator for disputes between customers and principals/Clients

·         Deliberate with customers by telephone or in person to determine reasons for non-payments and to review the credit terms for easier settlement of debts.

·         Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.

·         Provide customers with their correct account details e.g. balances, account numbers etc.

·         Maintaining data integrity and keep customer details confidential.

·         Attend to customers during scheduled/unscheduled meetings.

·         Record information about financial status of customers and status of collection efforts in the company’s system.

·         Respond to all correspondences e.g. e-mail, telephone, postal mail.

·         Organize, manage and implement the most suitable debt recovery method and techniques.

·         Negotiate credit extensions if and when required.

·         Preparation of reports as required

·         Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients.

·         Ensure your set targets are met.

QUALIFICATIONS

·         Possession of a Diploma/certificate in any field from a recognized Institution with at least 1-2 years’ experience in Collection/Credit or Sales and Marketing environment (Credit management background will have an added advantage)

·         Strong analytics, good problem-solving skills and ability to meet the daily set Key Performance Indicators.

·         Good communication and interpersonal skills.

·         Fluency in both spoken and written English/Swahili.

·         Computer literate & English proficiency.

·         Have a computer and a phone

REMUNERATION

Kes 10,000 retainer + Commission on meeting targets

Apply to: support@mastaxconsulting.com