Debt Collection Officer
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Job summary
We are looking for high-performing debt collection officers who are driven by results and not afraid of tough conversations. This role is ideal for individuals with proven experience in debt recovery who can consistently meet and exceed collection targets. If you know how to push for payment, negotiate firmly, and close accounts we want you.
Min Qualification:
Certificate
Experience Level:
Mid level
Experience Length:
1 year
Job descriptions & requirements
Key responsibilities
- Aggressively follow up on overdue accounts via calls, messages and field visits
- Negotiate and enforce repayment plans with delinquent customers
- Achieve and exceed daily, weekly, and monthly collection targets
- Track, update, and maintain accurate collection records
- Handle objections, resistance, and difficult customers professionally
- Escalate non-responsive or high-risk accounts when required
- Ensure compliance with internal policies and applicable regulations
Requirements
- Proven experience in debt collection or credit control (mandatory)
- Strong negotiation, persuasion, and communication skills
- Ability to work under pressure and meet strict deadlines
- Results-driven mindset with a strong follow-through ethic
- Good computer skills and accurate record keeping
- Professional, firm, and confident phone etiquette
Ideal candidate
· Goal-oriented and self-motivated
· Comfortable handling difficult conversations
· Persistent, disciplined, and performance-focused
· Can work independently with minimal supervision
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
