Debt Collection Team - Nakuru

Location: Nakuru

Company Overview:

We are a reputable organisation specialising in providing educational services and products to schools nationwide. As part of our commitment to maintaining financial stability and healthy business relationships, we are seeking experienced Debt Collection Specialists to join our team. If you have a strong background in debt recovery and excellent communication skills, we encourage you to apply.

Position Overview:

We are looking for results-oriented Debt Collection Specialists to assist in the recovery of outstanding debts from school principals within our client base. The primary responsibility of this role is to engage with school administrators via phone calls, remind them of their overdue payments, and negotiate suitable repayment arrangements.

Key Responsibilities:

1. Initiate outbound calls to school principals to remind them of outstanding debts owed to our company.

2. Professionally and assertively communicate the urgency of debt repayment while maintaining positive relationships with clients.

3. Identify reasons for non-payment and work collaboratively with clients to address any concerns or disputes.

4. Negotiate repayment plans or settlements that are mutually beneficial and in compliance with company policies.

5. Document all communication and payment arrangements accurately in the company's database.

6. Follow up on payment commitments and escalate unresolved issues to management when necessary.

7. Collaborate with internal teams, including sales and finance, to resolve customer inquiries and disputes in a timely manner.

8. Stay updated on relevant laws and regulations governing debt collection practices.

Requirements:

•  Proven experience in debt collection or customer service roles, preferably in B2B environment.

•  Excellent communication and negotiation skills with the ability to handle challenging conversations diplomatically.

•  Strong problem-solving skills and the ability to think strategically to resolve payment issues.

•  Results-driven mindset with a focus on achieving and exceeding collection targets.

•  Familiarity with debt collection laws and regulations is preferred.

•  Proficiency in using CRM software and other relevant tools for tracking and managing debt collection activities.

•  High school diploma or equivalent; additional education or certification in debt collection is a plus.

•  Ability to work independently and as part of a team in a remote setting.

Compensation: Kes 10,000 Plus Commission