Debt Collections Agent

Responsibilities

i. Keep track of assigned accounts

ii. Plan course of action to recover owed money

iii. Locate and contact debtors to inquire of their outstanding payments

iv. Negotiate payoff deadlines and payment plans

v. Handle customers’ questions or complaints

vi. Identify gaps in the system and recommend solutions

vii. Build trust with debtors when possible to avoid future issues

viii. Update account status and database regularly

ix. Comply with requirements when legal action is unavoidable

Qualifications

• A good level of general education- Diploma or degree.
• Basic Computer Knowledge.
• Ability to work with targets and tight deadlines.
• Excellent communication and people skill.
• Good negotiation and persuasion skills
• Good knowledge of MS office and databases
• Ability to be polite and compassionate without lacking confidence.
• Experience in debt collections/ insurance/sales and marketing or dealing with customers at the bottom of the pyramid.
• Age limit 30