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2 months ago

Job Summary

Will be responsible for contacting debtors and negotiating payments

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities

•    Keep track of assigned accounts

•    Plan a course of action to recover owed money

•    Locate and contact debtors to inquire about their outstanding payments

•    Negotiate payoff deadlines and payment plans

•    Handle customers’ questions or complaints

•    Identify gaps in the system and recommend solutions

•    Build trust with debtors when possible to avoid future issues

•    Update account status and database regularly

•    Comply with requirements when legal action is unavoidable


Qualifications

•    A good level of general education- Diploma or degree.

•    Basic Computer Knowledge

•    Ability to work with targets and tight deadlines

•    Excellent communication and people skill

•    Good negotiation and persuasion skills

•    Good knowledge of MS Office and databases

•    Ability to be polite and compassionate without lacking confidence.

•    Experience in debt collection will be an added advantage.

•  Experience in sales and marketing will also be an added advantage.

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