DEBT COLLECTORS (4 POSITIONS)

JOB TITLE: DEBT COLLECTORS (4 POSITIONS)

NATURE OF JOB: FULL TIME

INDUSTRY: FINANCIAL SERVICES

SALARY:KSHS. 15,500 PLUS COMMISSIONS

JOB LOCATION: MOMBASA ROAD, NAIROBI

DUTIES AND RESPONSIBILITIES

• Proactively contact customers with overdue accounts via phone calls, SMS, and field visits where necessary.
• Persuasively negotiate repayment terms and secure commitments from defaulters.
• Update and maintain accurate records of debtor information and recovery status in the system.
• Follow up on payment arrangements to ensure compliance and reduce delinquency.
• Advise customers on the terms of repayment and consequences of non-payment.
• Escalate complex or high-risk cases to the Collections Supervisor for further action.
• Achieve daily, weekly, and monthly recovery targets as set by management.
• Maintain professionalism, empathy, and courtesy during all interactions with clients.
• Adhere to ethical collection practices and ensure compliance with relevant debt recovery regulations and company policies.
• Provide feedback and reporting on collection trends, challenges, and potential improvements.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in any field
• Minimum 1 year experience in debt collection, preferably in mobile money or micro- lending sector
• Must own and be proficient in the use of a smartphone and basic mobile applications
• Persistent, patient, self-motivated, and able to work under pressure
• Strong persuasive and conflict resolution skills