Debt Collection Officer- Nairobi

DUTIES

• Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients.

• Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.

• Portfolio performance Monitoring and control· Act as a mediator for disputes between customers and principals/Clients

• Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments

• Deliberate with customers by telephone or in-person to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.

• Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.

• Provide customers with their correct account details e.g. balances, account numbers etc.

• Maintaining data integrity and keep customer details confidential.

• Attend to customers during scheduled/unscheduled meetings.

• Record information about the financial status of customers and status of collection efforts in the company’s collection system.

• Respond to all correspondences e.g. e-mail, telephone, postal mail.

• Organize, manage and implement the most suitable debt recovery method and techniques. Negotiate credit extensions if and when required.

• Preparation of reports as required.

QUALIFICATIONS

• Possession of a Diploma from a recognized Institution (Diploma in Banking/Credit management background will have an added advantage)

• At least 2 years’ experience in Collection/Credit

• Strong analytical power, good problem-solving skills and ability to work under immense pressure.

• Good communication and interpersonal skills to manage stakeholders.

• Fluency in both spoken and written English is a must.

• Computer literate & English proficiency.

• Able to work under minimum supervision

• High levels of integrity and honesty