Job descriptions & requirements
ABOUT THE COMPANY
World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.
JOB SUMMARY
Required Qualifications and ExperienceThe consultant should have:Proven experience designing and implementing digital beneficiary feedback or accountability systems.Strong background in Information Communication & Technology for Development (ICT4D), CRM workflows, or case management systems within NGOs or humanitarian settings.Demonstrated understanding of safeguarding, confidentiality, and accountability to affected populations.Hands‑on experience with SMS, automation, dashboards, and reporting tools.Ability to deliver high-quality outputs within tight timelines.Academic QualificationsThe consultant should possess:A minimum of a Bachelor’s degree in Information Technology, Computer Science, Information Systems, Data Science, ICT4D, or a related field.A Master’s degree in a relevant discipline will be an added advantage.Professional ExperienceThe consultant should demonstrate:At least 7–10 years of professional experience in digital systems design, ICT4D, CRM platforms, or case management systems.Proven experience designing and deploying digital beneficiary feedback, complaints handling, or accountability systems within NGOs, humanitarian, or development contexts.Hands-on experience with SMS/USSD platforms, workflow automation, dashboards, reporting, and integrations.Demonstrated experience working with safeguarding, accountability to affected populations (AAP), and data protection frameworks.Experience working in complex, multi-stakeholder environments, preferably within East Africa or similar contexts.
RESPONSIBILITIES
REQUIRED SKILLS
Vehicle maintenance and repair, Logistics planning and management, Route planning, Driving license Class B, C, E - light vehicles & heavy commercial vehicles, Basic computer maintenance, Programming, Analytics, Python, Marketing, Web and mobile browsers
REQUIRED EDUCATION
Post-graduate education
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