Job descriptions & requirements
ABOUT THE COMPANY
Cigna is a global health service company with 95 million customers around the world and more than 40,000 employees worldwide. As your partner in health, we're available for our customers 24/7 with an expansive network built to help them meet their health goals. We're on a mission to improve the health, well-being and peace of mind of those we serve.
JOB SUMMARY
Skills and Experience5 to 6 years of demonstrable experience leading technical EUC infrastructure projects.Deep expertise in Microsoft SCCM / MECM / Intune, including configuration, administration, software deployment, OS deployment (OSD/MDT), and patch management.Proven experience implementing, designing, and supporting Virtual Desktop Infrastructure (VDI) at enterprise scale.Strong troubleshooting skills in Microsoft Windows, O365, GPO, and FSLogix.Experience with Service Now change and incident management workflows.Service and customer-centric mindset.Excellent problem-solving and critical thinking abilities.
RESPONSIBILITIES
Manage and maintain the SCCM/MECM infrastructure, including software deployment, OS imaging, patch management, and compliance reporting.Manage, maintain and optimize Citrix Cloud and Virtual Desktop Infrastructure (VDI) environments to ensure high availability and performance.Manage and maintain Group Policy Objects (GPOs) for enforcing security configurations, user environment settings, and compliance standards.Collaborate with security, networking, and infrastructure teams to deliver comprehensive solutions in line with enterprise standards.Lead troubleshooting efforts for complex end user computing issues and serve as an escalation point for the wider team.Contribute to roadmap planning, technology evaluations, and continuous improvement initiatives.Produce and maintain technical documentation, runbooks, and standard operating procedures.Proactively monitor and resolve infrastructure service issues before escalation occurs.Ensure Service Now incident, request, problem, and change records are proactively updated.Participate in change activities that may be scheduled outside normal working hours.Drive project deliverables and initiatives to completion, collaborating with key stakeholders and project managers to implement solutions.Adhere to Information Protection Policies and Business Continuity Plans.
REQUIRED SKILLS
System administration, IT support, Data centre management, IT equipment installation and configuration
REQUIRED EDUCATION
Bachelor's degree
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
