Executive Housekeeper

1. Housekeeping Operations Management:

• Develop and implement housekeeping standards, policies, and procedures to maintain cleanliness and hygiene throughout the hotel.

• Plan and coordinate daily housekeeping activities, including room cleaning, laundry services, and public area maintenance.

• Inspect guest rooms, suites, and common areas regularly to ensure they meet established cleanliness standards and address any deficiencies promptly.

2. Staff Management and Training:

• Recruit, train, and supervise housekeeping staff, ensuring they are properly trained on cleaning techniques, safety procedures, and customer service standards.

• Schedule and assign duties to housekeeping personnel, taking into account occupancy levels, special requests, and other factors.

• Provide ongoing coaching and feedback to staff to support their professional development and performance improvement.

3. Inventory and Supplies Management:

• Monitor inventory levels of cleaning supplies, linens, and guest amenities, ordering replenishments as needed to maintain adequate stock levels.

• Establish efficient systems for inventory control, storage, and distribution to minimize waste and optimize resources.

• Negotiate contracts with suppliers/vendors to secure favorable pricing and terms for housekeeping supplies and equipment.

4. Quality Assurance and Guest Satisfaction:

• Conduct regular inspections and quality checks to ensure cleanliness, maintenance, and functionality of guest rooms and public areas.

• Address guest complaints and concerns related to housekeeping issues promptly and effectively, striving to exceed guest expectations.

• Implement guest feedback mechanisms to gather input on housekeeping services and identify areas for improvement.

5. Health and Safety Compliance:

• Ensure compliance with health, safety, and sanitation regulations and guidelines, including those related to chemical handling, equipment maintenance, and infection control.

• Promote a culture of safety awareness among housekeeping staff, providing training on safe work practices and emergency procedures.

• Collaborate with other departments, such as engineering and maintenance, to address health and safety issues and implement corrective actions as needed.

6. Budget Management:

• Develop and manage the housekeeping department budget, including labor costs, supplies, and equipment expenses.

• Monitor departmental expenses and revenue performance, identifying opportunities for cost savings and revenue generation.

• Prepare regular reports and forecasts for senior management, highlighting key performance metrics and variances.

Qualifications and Skills:

• Bachelor's degree in Hospitality Management, Business Administration, or related field. Relevant certifications or training in housekeeping management is a plus.

• Proven experience in housekeeping management roles within the hospitality industry, preferably in a hotel setting.

• Strong leadership and managerial skills, with the ability to motivate and inspire a diverse team.

• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.

• Attention to detail and a commitment to maintaining high cleanliness and quality standards.

• Knowledge of housekeeping techniques, equipment, and cleaning products, as well as health and safety regulations.

• Proficiency in housekeeping management software and MS Office applications.