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1 month ago

Job Summary

The Exec Housekeeper is responsible for overseeing all housekeeping operations within the hotel to ensure cleanliness, comfort, and hygiene standards are maintained to the highest level. This role involves managing housekeeping staff, coordinating with other departments, and implementing efficient processes to deliver exceptional guest experience.

  • Minimum Qualification: Bachelors
  • Experience Level: Executive level
  • Experience Length: 4 years

Job Description/Requirements

1. Housekeeping Operations Management:

• Develop and implement housekeeping standards, policies, and procedures to maintain cleanliness and hygiene throughout the hotel.

• Plan and coordinate daily housekeeping activities, including room cleaning, laundry services, and public area maintenance.

• Inspect guest rooms, suites, and common areas regularly to ensure they meet established cleanliness standards and address any deficiencies promptly.


2. Staff Management and Training:

• Recruit, train, and supervise housekeeping staff, ensuring they are properly trained on cleaning techniques, safety procedures, and customer service standards.

• Schedule and assign duties to housekeeping personnel, taking into account occupancy levels, special requests, and other factors.

• Provide ongoing coaching and feedback to staff to support their professional development and performance improvement.


3. Inventory and Supplies Management:

• Monitor inventory levels of cleaning supplies, linens, and guest amenities, ordering replenishments as needed to maintain adequate stock levels.

• Establish efficient systems for inventory control, storage, and distribution to minimize waste and optimize resources.

• Negotiate contracts with suppliers/vendors to secure favorable pricing and terms for housekeeping supplies and equipment.


4. Quality Assurance and Guest Satisfaction:

• Conduct regular inspections and quality checks to ensure cleanliness, maintenance, and functionality of guest rooms and public areas.

• Address guest complaints and concerns related to housekeeping issues promptly and effectively, striving to exceed guest expectations.

• Implement guest feedback mechanisms to gather input on housekeeping services and identify areas for improvement.


5. Health and Safety Compliance:

• Ensure compliance with health, safety, and sanitation regulations and guidelines, including those related to chemical handling, equipment maintenance, and infection control.

• Promote a culture of safety awareness among housekeeping staff, providing training on safe work practices and emergency procedures.

• Collaborate with other departments, such as engineering and maintenance, to address health and safety issues and implement corrective actions as needed.


6. Budget Management:

• Develop and manage the housekeeping department budget, including labor costs, supplies, and equipment expenses.

• Monitor departmental expenses and revenue performance, identifying opportunities for cost savings and revenue generation.

• Prepare regular reports and forecasts for senior management, highlighting key performance metrics and variances.


Qualifications and Skills:

• Bachelor's degree in Hospitality Management, Business Administration, or related field. Relevant certifications or training in housekeeping management is a plus.

• Proven experience in housekeeping management roles within the hospitality industry, preferably in a hotel setting.

• Strong leadership and managerial skills, with the ability to motivate and inspire a diverse team.

• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.

• Attention to detail and a commitment to maintaining high cleanliness and quality standards.

• Knowledge of housekeeping techniques, equipment, and cleaning products, as well as health and safety regulations.

• Proficiency in housekeeping management software and MS Office applications.

Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
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