EXP SSA KE | Gateway Operations Manager

ABOUT THE COMPANY

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air, and ocean transport, to industrial supply chain management. With about 400,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences, and healthcare, engineering, manufacturing & energy, auto-mobility, and retail, DHL is decisively positioned as "The logistics company for the world."

JOB SUMMARY

Stakeholder CollaborationExternal: Liaison with Ground Handling Agents and airlines for flight turnaround, apron/airside operations, and shipment recovery.Internal: Work with Operations and other departments to resolve customer issues and improve processes.Skills And QualificationsLeadership competencies: Accountability, Strategic Thinking, People Development, Adaptability, Collaboration, Customer-Centric Leadership, Resilience.Proven experience supervising and motivating teams.Strong understanding of DHL products and operations.Excellent communication and interpersonal skills.Ability to plan, organize, and control under pressure.Minimum 5 years in management within express/logistics/aviation.University degree in Business or Logistics (postgraduate preferred).Certification in Aviation Security is an added advantage.

RESPONSIBILITIES

Operational Excellence & Compliance: Oversee gateway activities including import/export clearance, bond store operations, and shipment processing. Ensure strict adherence to customs regulations, AVSEC standards, Air-side Ops, and health & safety protocols.Performance & Strategic Alignment: Drive achievement of KPIs such as TT Service Commitment (Route 96), DF Compliance, and Movement On-Time Performance. Oversee scorecards and implement continuous improvement.Leadership & People Development: Lead, coach, and develop staff. Provide mentorship, succession planning, and foster accountability.Stakeholder Engagement: Build partnerships with Customer Service, Commercial teams, airlines, customs authorities, and Ground Handling Agents.Innovation & Continuous Improvement: Drive digitization, automation, and process optimization. Implement new SOPs and contracts.Audit & Governance: Manage audits (Global SOP, CRISP, AVSEC, DG, SALT) and ensure corrective actions are executed promptly.

REQUIRED SKILLS

Operations planning, Partnerships, Communication

REQUIRED EDUCATION

Bachelor's degree