FIELD COLLECTION OFFICER
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New
Job summary
Manage and monitor an assigned portfolio of clients to ensure timely repayments.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Job descriptions & requirements
JOB TITLE: FIELD COLLECTION OFFICER
NATURE OF JOB: FULL TIME
INDUSTRY: FINANCIAL SERVICES
SALARY: KSHS. 15,300 PLUS COMMISSION
JOB LOCATION: KURIA, ISIBANIA, NYAMIRA, KISII, HOMA BAY, MIGORI KITALE, KAPSABET, ELDORET, ITEN, ELGEYO MARAKWET, TURKANA, NAKURU, KILGORIS, BOMET, KERICHO, LODWAR
DUTIES AND RESPONSIBILITIES
Portfolio Management
- Manage and monitor an assigned portfolio of clients to ensure timely repayments.
- Track overdue accounts and prioritize actions based on risk levels and aging.
Field Collections
- Conduct regular visits to clients’ homes and businesses for payment follow-ups.
- Trace and locate clients who are unresponsive or have relocated.
Client Follow-up
- Make timely calls, send SMS reminders, and follow up before and after due dates.
- Issue payment reminders and clearly communicate repayment expectations.
Negotiation & Recovery
- Engage clients to understand reasons for non-payment and agree on repayment plans.
- Collect full or partial payments and escalate difficult cases when necessary.
Risk Monitoring
- Identify early warning signs of default and take preventive action.
- Report high-risk or potentially fraudulent accounts to supervisors.
Reporting & Documentation
- Maintain accurate records of client interactions, payments, and field visits.
- Submit daily and weekly reports on collection activities and performance.
Compliance & Professional Conduct
- Adhere to company policies and ensure ethical, respectful collection practices.
- Safeguard company assets and ensure proper handling of collected funds.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Degree in any field (Business-related field is an added advantage).
- Minimum of 1-year experience in collections, credit control, or a similar field role.
- Strong communication, negotiation, and interpersonal skills.
- Ability to work independently and meet strict deadlines and targets.
- Good problem-solving and conflict resolution skills.
- Willingness to travel extensively within assigned regions.
- Knowledge of local languages in assigned areas is an added advantage.
- Basic computer literacy and ability to use mobile reporting tools.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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