Field Collections Agents
Simplepay
Accounting, Auditing & Finance
Job Summary
We are seeking motivated and skilled Field Collections Agents to join our Collections Department on a retainer and commission basis. The Field Collections Agent will be responsible for recovering aged loans according to the vintages provided by the Collections Manager. This role requires excellent negotiation skills, persistence, and the ability to work independently in the field to achieve and exceed collection targets.
- Minimum Qualification : Highschool
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Department: Collections
Reports To: Collections Manager
Location: Nairobi and the rest of Kenya
Employment Type: Contract
Salary: Retainer plus commission for surpassing set targets
Key Responsibilities:
1. Aged Loan Collections:
• Contact clients with aged loans as per the vintages provided by the Collections Manager.
• Negotiate repayment plans with clients to recover outstanding amounts.
• Conduct field visits to meet with clients in person and facilitate loan recovery.
2. Client Relationship Management:
• Build and maintain positive relationships with clients to encourage repayment.
• Provide clients with information and support regarding their loan status and repayment options.
• Address client queries and concerns promptly to ensure satisfactory resolution.
3. Field Visits and Verification:
• Perform regular field visits to clients' locations to verify information and collect payments.
• Assess clients’ financial situations and recommend appropriate repayment plans.
• Monitor client activities and provide regular updates to the Collections Manager.
4. Reporting and Documentation:
• Maintain accurate records of all collection activities, client interactions, and repayment agreements in the system.
• Prepare and submit regular reports on collection performance, including progress against targets.
• Collaborate with the Collections Manager to identify areas for improvement and share successful strategies.
5. Compliance and Risk Management:
• Ensure all collection activities comply with company policies, industry regulations, and ethical standards.
• Identify and report any potential risks or fraudulent activities related to loan collections.
• Implement strategies to minimize default rates and enhance recovery processes.
6. Performance Management:
• Meet and exceed monthly collection targets set by the Collections Manager.
• Achieve additional commission for collections surpassing the set targets.
• Continuously strive to improve the overall recovery rate of aged loans.
Qualifications:
Education:
• High school diploma or equivalent required; a degree in Business, Finance, or a related field is a plus.
Experience:
• Proven experience in debt collection, preferably in financial services or microfinance.
• Experience in fieldwork and client relationship management is highly desirable.
Skills:
• Strong negotiation and persuasion skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Good understanding of debt collection processes and regulations.
• Proficiency in using mobile and computer applications for reporting and communication.
Personal Attributes:
• Highly motivated and goal-oriented.
• Trustworthy and ethical with a strong sense of integrity.
• Adaptable and resilient, with the ability to handle rejection and challenges.
• Patient and empathetic, with a customer-focused approach.
Compensation:
• Retainer: A fixed monthly retainer.
• Commission: Competitive commission structure based on the amount collected above set targets.
Application Process:
Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications.
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