Front Desk / Customer Coordinator

ABOUT THE COMPANY

Advance Auto Parts is your source for quality auto parts, advice and accessories.

JOB SUMMARY

To manage all customer-facing interactions and job intake processes, ensuring every vehicle enters the workshop with clear documentation, approvals, and expectations — without giving technical advice or quotations.Required Skills & Qualities1. Excellent communication skills2. Strong attention to detail3. Calm under pressure4. Comfortable with computers & apps5. Organized and disciplined6. Professional appearance and attitude

RESPONSIBILITIES

Responsibilities:1. Customer Reception & CommunicationGreet customers professionally on arrivalAnswer calls on the official workshop number.Manage WhatsApp Business messages.Schedule drop-offs and collectionsRedirect customers politely to workshop processes2. Job Intake & DocumentationOpen job cards.Record customer complaints exactly as stated.Capture:vehicle detailsmileagefuel levelvisible damageTake clear photos & videos at intakeExplain the approval process.3. Internal CoordinationUpdate job status in the system.Notify management when approvals are received.Ensure no work starts without written approval.Coordinate between customer, manager, and foreman4. Professional StandardsMaintain confidentialityKeep the front desk organized and calmFollow SOPs strictlyNo informal promises to customers.

REQUIRED SKILLS

Answering telephones and call management, Customer service, Office administration, management, Customer support, CRM systems, Office reception, Typing and note taking, Customer relations, Calendar management, Document and archive management

REQUIRED EDUCATION

Bachelor's degree