Front Desk Sales / Clerk

Location - Nairobi

Salary - 25, 000 (Gross)

Role Description

This is a full-time, on-site role for a Front Desk Sales / Clerk. The role involves providing exceptional customer service, attending to client inquiries, answering phones, managing receptionist tasks, and performing general clerical duties. The Front Desk Sales / Clerk will also handle point-of-sale transactions, maintain records, and ensure the smooth operation of front desk activities while supporting day-to-day administrative tasks.

Responsibilities

• Prepare and issue customer invoices and cash sales accurately and in a timely manner.
• Attend to all incoming customer inquiries
• Maintain organized and up-to-date filing systems for financial and sales records.
• Manage petty cash and ensuring proper accountability and reconciliation.
• Handle incoming calls professionally and direct them to the appropriate personnel.
• Record and maintain detailed logs of all sales activities, including customer information for walk-in clients.
• Coordinate with the Sales and Production teams on quotations, and resolution of customer complaints to ensure high levels of customer satisfaction.
• Report on daily, weekly, and monthly sales performance
• Assist Sales Manager to follow up on customer inquiries, orders, and after-sales service issues to ensure satisfaction and retention.
• Accurately capture and update customer information, sales orders, invoices, receipts and payments within the ERP system.
• Any other duties assigned

Qualifications & Skills

• Strong phone etiquette and ability to answer and manage calls effectively and professionally
• Proficiency in clerical skills, such as organizing records, managing correspondence, and administrative tasks
• Excellent communication skills, with the ability to convey information clearly to staff and clients
• Basic computer literacy
• Diploma in Business Administration or a related field is preferred
• Attention to detail
• Experience working with Tally ERP is a plus
• Experience working as a receptionist is a plus

Please send your applications to info@pantech-ke.com with the subject line being the position you are applying for.