Front Office Administrator
Job summary
Responsible for attending to customers at the front office and receiving incoming calls while ensuring the various needs are responded to accordingly. Providing support on daily administrative tasks as required.
Job descriptions & requirements
Industry: ICT
Location: Nairobi, Kenya
About Us
Com Twenty One Limited is a leading ICT systems integration company in Kenya. As we continue to grow, we are looking for a customer focused, highly organized and detail-oriented Front Office Administrator to join our team.
The Role
Responsible for attending to customers at the front office and receiving incoming calls while ensuring the various needs are responded to accordingly. Providing support on daily administrative tasks as required.
Key Responsibilities:
● Front Office Management: Greet and attend to visitors while ensuring they are directed accordingly.
● Communications: Answer, screen and route incoming calls accordingly based on the caller’s needs. Ensure any messages received are recorded and transmitted promptly to the intended recipient.
● Administrative Support: coordinate booking of meeting rooms; update relevant registers, records management both physical and digital, and support general office operations.
● Incoming Mail: Organize for regular collection of postal mail; receive hand delivered mail/parcels and ensure prompt distribution to recipients.
● Office Maintenance: Maintain a clean and tidy front office. Track office supplies effectively.
● Service Provider coordination: Handle service provider access and coordinate service delivery.
Qualifications, Skills & Experience required:
● Qualifications: Diploma in Business Administration/Business Management/ Public Relations/ Customer Care or a related field.
● Experience: 2 -3 years of experience in handling a busy front office.
● Communication Skills: Excellent communication skills both written and oral.
● Customer care: Excellent interpersonal skills with a high degree of professionalism.
● Tech Savvy: Ability to operate a multi-line telephone system. Should be proficient in MS Office Suite applications. Hands on operation of printers, scanners, copiers.
● Efficiency: Ability to organize and plan well while prioritizing and multitasking.
How to Apply
If you are ready to take on this challenge please send your CV and a brief cover letter outlining your experience by 30th September 2026.
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