FRONT OFFICE & SALES REPRESENTATIVE

 Responsibilities

• Receive and attend to customers and visitors professionally.
• Handle incoming calls, enquiries, emails, and customer requests.
• Provide customers with accurate information about products and services.
• Generate and follow up on sales leads.
• Develop and maintain strong relationships with existing and potential customers.
• Prepare quotations and assist with processing customer orders.
• Follow up on enquiries and convert prospects into sales.
• Maintain accurate customer and sales records.
• Support the sales team in achieving monthly sales targets.
• Identify new business opportunities and potential clients.
• Assist in promoting the company's products through appropriate channels.
• Coordinate customer orders with production, stores, and delivery teams.
• Handle customer feedback and ensure timely resolution of issues.
• Support basic administrative and front-office duties.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Sales, Marketing, Communications, or a related field.
• Previous experience in sales, front office, customer service, or business development.
• Excellent communication and interpersonal skills.
• Strong customer-service orientation.
• Confident, presentable, persuasive, and target-driven.
• Good computer skills, including Microsoft Office.
• Ability to work independently and as part of a team.
• Exposure to digital marketing/social media marketing is an added advantage.
• Previous experience in steel, construction, hardware, manufacturing, or related industries will be an added advantage.