GENERAL MANAGER – SHANZU BEACHFRONT APARTMENTS (MOMBASA)
Job summary
The General Manager will be responsible for overall property management, team leadership, guest satisfaction, and business performance. This is a results-driven role requiring someone with strong hospitality experience, excellent communication skills, and the ability to create systems, solve problems, and deliver high standards consistently.
Job descriptions & requirements
Location: Shanzu, Mombasa
Industry: Hospitality, Serviced Apartments
Experience Level: Mid–Senior
Application Deadline: January 5th 2026
Shanzu Beachfront Apartments is a luxury beachfront hospitality property with 9 high-end serviced apartments and fully operational departments including Reception, Housekeeping, Accounts, Reservations, Sales, and Marketing. We are looking for a high-impact General Manager to run operations, lead the team, and drive monthly occupancy and revenue targets.
KEY RESPONSIBILITIES
• Oversee daily operations across all departments.
• Ensure guest satisfaction, service quality, and cleanliness standards.
• Manage bookings, pricing, OTA platforms, and revenue targets.
• Develop and implement SOPs for efficient operations.
• Supervise, train, and evaluate staff performance.
• Drive marketing, sales promotions, and occupancy growth.
• Oversee budgeting, expenses, reporting, and financial efficiency.
• Handle escalated guest issues and ensure timely resolutions.
• Ensure compliance with safety, security, and hospitality regulations.
REQUIREMENTS
• 3–5+ years experience as a General Manager, Hotel Manager, or Operations Manager in hospitality.
• Strong leadership and people-management skills.
• Proven track record working with targets, KPIs, and occupancy goals.
• Experience with OTA platforms and reservation systems.
• Strong customer service, communication, and problem-solving ability.
• Understanding of budgeting, reporting, and financial controls.
• Flexible, organized, and able to handle a fast-paced environment.
• Diploma or Degree in Hospitality Management (added advantage).
WHAT WE OFFER
• Competitive salary.
• Monthly performance bonuses.
• A dynamic work environment with growth opportunities.
HOW TO APPLY
Send your CV to: shanzubusiness@gmail.com
Subject: General Manager – Shanzu Beachfront Apartments Ltd
Early applications will be reviewed on a rolling basis.
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
