GENERAL MANAGER (TELECOM DEALERSHIP)
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Job summary
Oversee daily dealership operations to ensure efficiency and profitability
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Kenya
Job descriptions & requirements
JOB TITLE: GENERAL MANAGER (TELECOM DEALERSHIP)
NATURE OF JOB: FULL TIME
INDUSTRY: TELECOMMUNICATIONS (RETAIL & DISTRIBUTION)
SALARY: KSHS. 50,000-60,000 NEGOTIABLE
JOB LOCATION: CBD
DUTIES AND RESPONSIBILITIES
Business Operations Management
- Oversee daily dealership operations to ensure efficiency and profitability.
- Develop and implement operational policies, procedures, and standards.
- Monitor inventory levels, stock movement, and ensure proper stock control.
- Ensure compliance with company policies, telecom partner guidelines, and regulatory requirements.
Sales & Revenue Growth
- Drive sales performance across all product lines (SIM cards, airtime, data, devices, and related services).
- Set sales targets and monitor team performance against KPIs.
- Identify new business opportunities and strategies to grow market share.
- Analyze sales data and market trends to inform decision-making.
Team Leadership & Management
- Recruit, train, and supervise dealership staff.
- Provide leadership, coaching, and performance management to ensure a high-performing team.
- Foster a positive and accountable work culture.
- Conduct regular performance reviews and implement improvement plans where necessary.
Customer Experience Management
- Ensure high levels of customer satisfaction and service excellence.
- Handle escalated customer complaints and resolve issues promptly.
- Implement initiatives to improve customer retention and loyalty.
Financial Management
- Manage budgets, expenses, and financial reporting.
- Ensure proper cash flow management and accountability.
- Monitor profitability and implement cost-control measures.
Stakeholder & Partner Relations
- Maintain strong relationships with telecom service providers and distributors.
- Coordinate with partners on promotions, product launches, and campaigns.
- Ensure dealership alignment with partner branding and operational standards.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Degree in Business Administration, Management, or a related field.
- 2–4 years of experience in telecom dealership or a similar role.
- Strong leadership and team management skills.
- Proven sales and business development experience.
- Excellent communication, negotiation, and decision-making skills.
- Strong analytical and problem-solving abilities.
- Ability to work in a fast-paced, target-driven environment.
- Proficiency in MS Office and basic business systems.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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