Head of Sales & Customer Success Kenya
Job summary
Are you someone who likes “innovation”, “scaleups” and “challenging”? Well, we are looking for someone to join us in our as we grow our brand and impact globally.
Job descriptions & requirements
About us
Website: http://dotglasses.org/
Our purpose is to make basic eye care affordable and accessible to everyone.
Globally, 1 billion people need, yet cannot access, corrective eyeglasses; making it the largest unmet disability in the world. In Kenya, 7.5 million people need eyecare, yet only 1.6 million can visit an eyecare provider. This results in over 75% of cases of vision impairment being preventable. This is made worse as even low-quality glasses are expensive, costing more than KES 3,000.
This has a huge impact on people’s lives. Vision is our most dominant sense. Without glasses it is challenging to earn an income, learn or live a quality life. It also hinders all development agendas governments and agencies may have. A student without glasses is 3x more likely to fall behind! Simply wearing glasses improves incomes by 33%, means people do not rely on others for daily tasks - which reduces exposure to financial theft and fraud.
Our solution is a revolutionary, award winning, design of eyeglasses frame and testing process that can be done without a vision care specialist. Dot Glasses distributors can provide eyeglasses for only KES 700 – 1,000 KES. The testing and assembly for each client is done instantly within 5 minutes. The glasses are sold through a diverse network of distribution partners in 9+ countries.
Dot Glasses scaling up distribution and looking for an
experienced and effective leader to join our team and guide our growth.
What we are looking for from you
As the Head of Sales & Customer Success Kenya, you will:
● Develop and implement effective sales strategies for introducing Dot Glasses to new locations.
● Build and maintain relationships with key retailers, distributors and stakeholders.
● Support distributors to improve their sales and set up more retail points.
● Effectively lead, train, and motivate the sales and customer success team.
● Ensure the organization brand is maintained and the customers are aware of the appropriate value Dot Glasses provides them.
● Be responsible for the maintenance of the companies CRM tools and to utilize them to achieve company objectives, including the Dot Glasses apps.
● Stay informed about industry developments, competitor activities, and regulatory changes.
● Collaborate with other departments, such as marketing, operations and product development, to align strategies and achieve overall business objectives.
This job might be for you, if you:
● Are an experienced leader that has motivated teams and grown scale up businesses.
● Can drive sales, account growth and brand value.
● Enjoy solving problems and finding creative solutions.
● Are highly organised and strategic.
● Would like to revolutionise an industry and provide eyecare to those left out.
And, are someone who has a(n):
● Minimum 10 years’ demonstrated experience in B2B accounts and sales management roles, preferably in B2B2C and last mile distribution. Medical device or healthcare industry is a bonus.
● Understanding of the challenges and opportunities in introducing disruptive technologies to non-traditional markets, preferably medical devices.
● B2C sales experience, not industry specific but preferably in low-income communities.
● Managing, training and motivating teams.
● Understanding of urban and rural community cultures and challenges.
● Experience working with agricultural organisations, and NGOs is highly desirable.
Compensation & Benefits:
● Gross Base Monthly Salary: KES 300,000–350,000.
● Other Remuneration: Commission, share options and annual performance bonus.
● Medical Insurance for you and two dependents
● Lunch provided in the office Monday-Friday
Does this sound like the job for you? Send us your CV and a one-page cover letter. Explain why you want to work for Dot Glasses and what makes you ideal for this role and Dot Glasses.
If this is not for you perhaps you know someone who this is perfect for. Please send them this job description.
Deadline: 28th February 2026 (application review begins before the deadline)
Location: Nairobi, Kenya
Contract: Full-time
We look forward to receiving your CV and cover letter.
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