Job descriptions & requirements
ABOUT THE COMPANY
BasiGo is an early stage e-mobility start-up looking to revolutionise the public transportation sector by providing matatu owners with a cost effective electric alternative to diesel. We’re looking for a Finance & Administration Manager to join our team. The Finance & Administration Manager will report directly to the Chief Financial Officer, supporting them in building and managing finance, admin, & HR functions to support the BasiGo team as it scales. This role will offer a lot of opportunity for career growth for the right candidate.
JOB SUMMARY
Experience & QualificationsMaster’s in Business Administration, Engineering, Operations Management, or related field.Minimum 5–7 years in operations management in a technical service industry such as automotive, aerospace, or infrastructure.Demonstrated ability to build, scale, and optimize service operations, including implementing new processes, systems, and organizational structures.Demonstrated experience in creating and managing strategic business relationships.Experience working with OEMs, engineering teams, and suppliers to resolve systemic issues, manage complex supply chains, and drive process improvements.Experience developing and managing operational budgets, resource plans, and cost-optimization strategies.Basic understanding of automotive industry and automotive system with a preference for individuals with experience in electric vehicles and/or the energy industry.Demonstrated leadership ability with excellent people management skills.Strong communication, analytical, and strategic planning capabilities.Experience in the Kenyan business environment. Local language proficiency is desirable.Mission-oriented: Career aspiration to contribute to climate impact and the energy transition in East Africa.
RESPONSIBILITIES
Strategic Leadership & Service Operations ManagementDevelop and execute the overall service strategy to achieve fleet uptime, safety, reliability, and customer satisfaction targets.Implement a robust after-sales value chain including parts supply and distribution, technical capacity, and quality standards.Oversee all service depots and ensure consistent operational standards, processes, and performance across locations.Set goals, KPIs, and reporting frameworks for BasiGo’s after-sales operation to ensure cost, quality, and customer experience objectives are being met.Forecast resource needs based on fleet growth, maintenance demands, and depot capacity.Ensure service processes align with corporate goals, regulatory requirements, and product roadmap changes.Business DevelopmentDevelop business partnerships with both specialist and generalist 3rd party service providers and parts suppliers in Kenya to rapidly expand BasiGo’s after-sales capability across the country.Establish and monitor quality standards and expectations of partners in line with BasiGo’s customer SLA.Design technical training and parts distribution to enable after-sales partners to meet BasiGo’s customer SLA.Develop close relationships with after-sales divisions of vehicle OEM partners, charging, partners, and technology partners to meet after-sales objectives.Department Leadership & Performance ManagementForecasts annual goals and objectives for the service department and drives the team to meet or exceed them.Hires, trains, motivates, coaches, and monitors the performance of all service department staff.Leads weekly department meetings to align on priorities, performance, and operational updates.Fosters harmony, teamwork, and effective communication within the department and with other BasiGo teams.Stakeholder Communication & Operator EngagementServe as the service representative to internal leadership, supply chain, operations, engineering, and manufacturing teams.Manage and monitor financial performance of the after-sales division including costs of unbillable service and margins for billable service.Ensure service costs and uptime for BasiGo customers meet the agreed upon customer SLA.Provide regular insights on fleet performance, major repairs, reliability trends, and maintenance forecasts.Coordinate with Operations on major incidents, fleet grounding decisions, and technical advisories.
REQUIRED SKILLS
Reporting, Machine operation, Equipment and tool maintenance, Troubleshooting
REQUIRED EDUCATION
Post-graduate education
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