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Help Desk Engineer
Job summary
Must have understanding of POP3/SMTP/FTP/HTTP protocols.
Min Qualification:
Experience Level:
Experience Length:
Job descriptions & requirements
Our Client currently requires Help Desk Engineers to work in resolving customers computer and internet related problems via telephone, email and chat.
Job Requirements:
- Must have excellent Telephone skills
- Must have excellent written communication skills and a high level of comprehension.
- Must have understanding of POP3/SMTP/FTP/HTTP protocols.
- Must have understanding of DNS and domain name registration.
- Must have understanding of the Internet and how it functions.
- Must have understanding of WiFi and connectivity with phones, tablets, PCs, MACs and other devices.
- Must have knowledge of Windows and applications commonly used on home computers.
- Must have knowledge of Apple MAC computers and applications.
- Must have knowledge of mobile devices (phones and tablets) email and wifi setup.
- Must have knowledge of VoIP and how it functions.
- Must have the ability to learn about new communication technologies as required.
- Must have up-to-date technical knowledge.
- Must have good analytical and problem solving skills.
- Must keep good accurate records and have excellent time keeping management.
- Degree in related technical field.
If you feel you fit the above role ,please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke
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