HOSPITAL GENERAL MANAGER

JOB TITLE: HOSPITAL GENERAL MANAGER

NATURE OF JOB: FULL TIME

INDUSTRY: HEALTHCARE

SALARY: KSHS.200,000

JOB LOCATION: LAVINGTON

DUTIES AND RESPONSIBILITIES

Strategic Leadership & Planning

• Develop and implement the hospital’s strategic and operational plans.
• Provide visionary leadership to enhance organizational performance and patient care outcomes.
• Lead the development of annual budgets, business plans, and growth strategies.

Operational Management

• Oversee day-to-day hospital operations including clinical, support, and administrative functions.
• Ensure efficient workflow, optimized patient journeys, and adherence to service quality standards.
• Drive continuous improvement initiatives and implement best practices in hospital management.

Financial Management

• Manage the hospital’s financial performance including budgeting, forecasting, revenue cycle, and cost control.
• Ensure proper financial reporting, compliance with financial procedures, and prudent resource utilization.
• Monitor performance KPIs and implement corrective actions to ensure financial sustainability.

Human Resource & Leadership

• Provide leadership, mentorship, and performance management to departmental heads and staff.
• Foster a culture of teamwork, professionalism, and customer-centric service.
• Oversee recruitment, training, staff welfare, and retention initiatives.

Regulatory Compliance & Quality Assurance

• Ensure the hospital complies with Kenyan healthcare regulations, licensing, and accreditation requirements.
• Implement and monitor quality assurance systems, patient safety protocols, and risk management processes.
• Maintain strong relationships with regulatory bodies such as KMPDC, NHIF, NEMA, and other healthcare agencies.

Stakeholder Management

• Manage relationships with patients, suppliers, insurers, community partners, and other stakeholders.
• Represent the hospital in external forums, partnerships, and public relations initiatives.
• Ensure high levels of patient satisfaction and handle escalated concerns professionally.

Infrastructure & Technology Management

• Oversee facility maintenance, equipment procurement, and technological upgrades.
• Ensure hospital infrastructure meets safety, operational, and clinical standards.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Business Management, Healthcare Management, Hospital Administration, or any related field
• A Master’s degree (MBA, MHA, or related) is an added advantage
• Over 10 years of senior management experience in healthcare or hospital administration
• Proven track record in strategic planning, operations management, and organizational leadership
• Strong understanding of the Kenyan healthcare ecosystem, standards, and regulations