HOTEL / RESTAURANT SUPERVISOR

 Location: Nairobi or Thika |

Gross Salary: Ksh. 80,000 

Duties & Responsibilities

• Supervise and coordinate daily hotel and restaurant operations to ensure seamless service delivery and adherence to company standards.
 • Lead, guide, and monitor operational teams including service staff, reception personnel, housekeeping staff, kitchen support teams, and other departmental employees.
• Ensure guests receive exceptional customer service by maintaining high hospitality standards and promptly addressing customer concerns, feedback, and complaints.

• Conduct regular staff briefings, coaching sessions, and performance reviews to enhance service quality and operational effectiveness.

• Develop and manage employee duty rosters, shift schedules, attendance records, and workforce deployment to ensure optimal staffing levels.

• Monitor cleanliness, hygiene, food safety, and workplace safety standards to ensure compliance with regulatory requirements and company policies.

• Oversee inventory management processes including stock requisition, stock usage monitoring, stocktaking exercises, and loss prevention initiatives.

• Ensure efficient coordination between departments to support smooth guest experiences and timely service delivery.

• Monitor daily sales performance, operational costs, and resource utilization while identifying opportunities to improve profitability.

• Support the implementation of promotions, events, customer engagement initiatives, and business development activities aimed at increasing revenue and customer retention.

• Prepare operational reports, incident reports, performance updates, and other management reports as required.

• Enforce company policies, procedures, and service standards while fostering a culture of professionalism, accountability, and continuous improvement.

Requirements & Qualifications

• Diploma or Degree in Hospitality Management, Hotel Management, Tourism Management, Business Administration, or a related field.

• Minimum of 10 years' progressive experience in hotel, restaurant, or hospitality operations, with substantial experience in a supervisory or team leadership role.

• Strong understanding of front office operations, food and beverage service, customer service management, housekeeping coordination, and hospitality best practices.

• Demonstrated ability to supervise, train, mentor, and motivate teams while maintaining high levels of employee engagement and productivity.

• Proven experience handling customer complaints professionally and implementing effective service

. • Sound knowledge of food safety regulations, hygiene standards, occupational health and safety requirements, and hospitality compliance procedures.

How to Apply Qualified candidates are requested to apply by sending their CV to recruitment@africanlaboursolutions.co.ke indicating the job tittle & your preferred location (Nairobi or Thika) on the subject line of your application. Deadline: June 30th 2026 Only shortlisted candidates will be contacted for further steps in the recruitment process.