Housekeeping Supervisor

Reesponsibilities

• Supervise daily housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces meet Pullman, Mercure, and Accor brand standards.
  
• Conduct room and area inspections, ensuring cleanliness, presentation, safety, and maintenance standards are consistently achieved.
  
• Lead, train, coach, and motivate housekeeping team members to deliver exceptional guest experiences.
  
• Allocate daily assignments, monitor productivity, and ensure efficient use of manpower and resources.
  
• Coordinate closely with Front Office and Engineering teams to ensure room readiness and timely resolution of maintenance issues.
  
• Handle guest requests, complaints, and service recovery professionally and promptly.
  
• Manage housekeeping inventories, including linen, guest supplies, cleaning materials, and equipment.
  
• Ensure compliance with health, safety, hygiene, sanitation, and environmental sustainability standards.
  
• Prepare and maintain housekeeping reports, lost-and-found records, and operational documentation.
  
• Support the Housekeeping Manager in achieving departmental objectives, quality targets, and cost-control initiatives.
  
• Assist in onboarding and training new colleagues while promoting continuous learning and professional development.
  
• Support colleagues during peak operational periods and ensure fair allocation of duties and workload distribution.
  
• Work closely with fellow Housekeeping Supervisors to ensure consistent service delivery, operational continuity, and effective shift handovers.
  

Qualifications

• Certificate, Diploma, or Degree in Hospitality Management, Hotel Management, or a related field.
  
• Minimum of 5 years' experience in Housekeeping operations within a reputable hotel environment.
  
• At least 2 years of supervisory experience in a four-star or five-star hotel preferred.
  
• Experience working within an international hotel brand is an added advantage.
  
• Knowledge of linen management, inventory control, and housekeeping budgeting principles.
  
• Familiarity with hotel Property Management Systems (PMS) and housekeeping management software.
  

Reesponsibilities

• Supervise daily housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces meet Pullman, Mercure, and Accor brand standards.
  
• Conduct room and area inspections, ensuring cleanliness, presentation, safety, and maintenance standards are consistently achieved.
  
• Lead, train, coach, and motivate housekeeping team members to deliver exceptional guest experiences.
  
• Allocate daily assignments, monitor productivity, and ensure efficient use of manpower and resources.
  
• Coordinate closely with Front Office and Engineering teams to ensure room readiness and timely resolution of maintenance issues.
  
• Handle guest requests, complaints, and service recovery professionally and promptly.
  
• Manage housekeeping inventories, including linen, guest supplies, cleaning materials, and equipment.
  
• Ensure compliance with health, safety, hygiene, sanitation, and environmental sustainability standards.
  
• Prepare and maintain housekeeping reports, lost-and-found records, and operational documentation.
  
• Support the Housekeeping Manager in achieving departmental objectives, quality targets, and cost-control initiatives.
  
• Assist in onboarding and training new colleagues while promoting continuous learning and professional development.
  
• Support colleagues during peak operational periods and ensure fair allocation of duties and workload distribution.
  
• Work closely with fellow Housekeeping Supervisors to ensure consistent service delivery, operational continuity, and effective shift handovers.
  

Qualifications

• Certificate, Diploma, or Degree in Hospitality Management, Hotel Management, or a related field.
  
• Minimum of 5 years' experience in Housekeeping operations within a reputable hotel environment.
  
• At least 2 years of supervisory experience in a four-star or five-star hotel preferred.
  
• Experience working within an international hotel brand is an added advantage.
  
• Knowledge of linen management, inventory control, and housekeeping budgeting principles.
  
• Familiarity with hotel Property Management Systems (PMS) and housekeeping management software.