Hub Community & Operations Intern

ABOUT THE COMPANY

The future of Africa will be defined by its leaders and their ability to unleash the incredible potential of the continent. ALX sees unprecedented opportunities for our fellow Africans to innovate, re-imagine and be the catalysts for transformation on the continent. ALX is a Pan-African leadership movement for high potential and high impact leaders that enables them to take on Africa’s greatest challenges and most exciting opportunities. By collaborating, growing and networking together in the ALX community space, members will maximize their impact as they shape the future of the continent. The first ALX Leadership Lab will launch in Nairobi to bring the ALX community to life. We offer unique Leadership Accelerators for Young Leaders and for Young Professionals in leadership roles, as well as high impact workshops and events.

JOB SUMMARY

ALX Africa is seeking a motivated and passionate Learning Team Intern to support learners as they progress through their ALX programs, from enrollment to graduation. The hub community and operations intern will play a critical role in enhancing the learner experience by providing consistent engagement, guidance, and support, while collaborating with the wider team to ensure program success. This is an in person position.Skill Requirements - EssentialStrong verbal and written communication skillsAbility to engage and motivate learners from diverse backgroundsExcellent organizational skills and attention to detailProblem-solving mindset with the ability to work independently and collaborativelyProficiency with common digital tools (Google Workspace, Slack, Zoom, etc.)Data analysis skills to interpret learner attendance and progress reportSkill Requirements - PreferablePrevious experience in education support, customer service, or learner engagementExperience managing social media communities or digital learning platformsBasic understanding of program/project management toolsExposure to data visualization tools (e.g., Google Data Studio, Power BI)

RESPONSIBILITIES

Provide timely support and guidance to learners throughout their ALX program journeyAssist with onboarding activities to help learners successfully start their coursesTrack learner progress, identify challenges, and proactively offer solutionsSupport data collection and reporting on learner milestones and program outcomesFacilitate communications and engagement campaigns across multiple channelsCollaborate with mentors, program managers, and other stakeholders to coordinate learner supportAssist with organizing learning events, webinars, or workshops to drive community engagementContribute ideas to improve learner experience processes and systemsAny other roles assigned to assist in the learner or larger community engagement.

REQUIRED SKILLS

Troubleshooting, Leadership skills, Office administration, management, Planning

REQUIRED EDUCATION

Diploma, Associate's degree