Human Resource Asssistant

Human Resource Assistant (HRA)

Job Title: Human Resource Assistant
Reports To: Lead Consultant

1.      Job Purpose

To provide structured, responsive, and high-quality HR operational support to assigned client accounts by coordinating service delivery across recruitment, payroll, compliance, training, and employee lifecycle management. The role ensures consistency, accuracy, and client satisfaction in all HR processes.

2.      Key Responsibilities

A.     Client Account Support & Coordination

• Serve as the primary operational support contact for assigned client accounts.
• Maintain structured communication with clients on HR activities, deliverables, and updates.
• Track and follow up on client action points to ensure closure and accountability.

B.      Recruitment & Talent Acquisition

• Coordinate end-to-end recruitment processes including job posting, CV screening, interview scheduling, and candidate communication.
• Conduct preliminary candidate assessments (availability, salary expectations, suitability).
• Prepare interview reports and support hiring recommendations.

C.      Employee Lifecycle & HR Administration

• Facilitate onboarding processes including contract preparation, documentation, and induction coordination.
• Maintain accurate employee records (contracts, personal data, compliance documents).
• Support offboarding processes including exit documentation, clearance, and final dues coordination.

D.     Payroll & Statutory Support

• Assist in payroll data collection, validation, and submission for processing.
• Track attendance, leave records, and payroll inputs for accuracy.
• Support statutory compliance processes (NSSF, NHIF, PAYE, Housing Levy).

E.      Training & Employee Development

• Support training needs assessments (TNA) data collection and analysis.
• Coordinate training logistics including participant communication and attendance tracking.
• Assist in post-training evaluations and reporting.

F.      HR Compliance & Employee Relations

• Support implementation of HR policies, SOPs, and disciplinary processes.
• Draft HR correspondence including memos, warnings, and notices.
• Track employee issues and escalate appropriately to account leads.

G.     Reporting & Data Management

• Prepare structured HR reports (recruitment status, headcount, turnover, attendance).
• Maintain HR dashboards and trackers for assigned accounts.
• Ensure data accuracy, confidentiality, and proper documentation standards.

H.     Operational Efficiency & Process Improvement

• Identify inefficiencies in HR processes and recommend improvements.
• Support implementation of HR systems and tools (e.g., HRIS platforms).
• Standardize documentation and workflows across client accounts.

Key Performance Indicators (KPIs)

• Time-to-fill roles within agreed timelines.
• SLA adherence in client service response times.
• Error-free payroll input submission rate.
• Compliance with statutory and documentation requirements.
• Timeliness and completeness of onboarding/offboarding.
• Accuracy and timeliness of HR reports.
• Training coordination efficiency and completion rates.
• Accuracy and completeness of HR records.

3.      Qualifications

• Bachelor’s degree in human resource management, Business Administration, or related field.
• Minimum 1–3 years’ experience in HR operations, HR consulting, or HR outsourcing.
• Exposure to recruitment, payroll processes, and employee lifecycle management.
• Experience supporting multiple clients or departments is an added advantage.

4.      Skills and Competencies

• HRIS systems and digital HR tools.
• Recruitment platforms and applicant tracking systems.
• Payroll support processes and statutory compliance.
• Microsoft Office Suite (Excel, Word, PowerPoint).
• Data tracking and reporting tools.

• Strong coordination and organizational skills.
• Professional communication and relationship management.
• Problem-solving and responsiveness.
• Ability to work under pressure and manage multiple accounts.