ICT Officer

Job Title: ICT Officer

 

Location: Nairobi

 

 

 

The ICT Support Specialist will provide professional IT support services for the core banking system and support business users on business applications

 

 

 

Main Tasks:

• Install, configure and upgrade core banking application environments whenever required
• Implement and maintain the core banking application security
• Ensure that all system changes are fully documented and maintain the documentation
• To liaise with change management team and system users to keep the core banking software up to date by testing and scheduling upgrades and patches
• Plan, document, implement and test backup and fallback procedures for all business applications
• Document and keep track of all IT assets
• Develop, implement and conduct user training for all business applications to maintain high levels of user competence
• Ensure adherence to security standards, including incident reporting
• Install, support and administer servers, printers and the PC network
• Coordinate extraction of business/MIS reports
• Maintain regular data and information backups
• Execute data centre activities
• Manage the Helpdesk operations of the ICT department
• Manage Service Level Agreements

 

 

 

Qualifications, skills and experience required:

• Diploma in IT, Computer Science, Mathematics or equivalent
• MCSE, CNNA, A+ or N+ SQL
• ITIL Certification will be an added advantage
• At least 1 year working experience in a similar environment with an exposure to MS Exchange, MS Office and performing the IT Helpdesk support role
• Working knowledge of PC hardware, Windows 2003/XP/Vista
• Strong customer service focus, supportive and helpful attitude
• Experience in implementation and management of market research activities
• CPA (K)
• CPA Sec 4 with above qualifications may be considered