ICT Officer (Individual Consultant)

ABOUT THE COMPANY

The Pan African University Institute for Basic Sciences, technology and Innovation (PAUSTI) prides itself as a postgraduate hub of research and innovation featuring a highly diverse faculty, and students drawn from whole of Africa.
PAUSTI which is hosted at Jomo Kenyatta University of Agriculture and Technology in Nairobi, Kenya, opened its doors to the pioneer students in November 2012. The inaugural cohort graduated in record time in November 2014.
The Institute is mandated to produce leaders and innovators in the fields of Mathematics, Molecular Biology and Biotechnology; Civil Engineering; Mechanical Engineering; Mechatronic Engineering and Electrical Engineering.

JOB SUMMARY

Qualifications- Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or arelated field from a recognized institution.General Work Experience- At least 5 years of relevant experience in ICT support, network administration, or systemsmanagement.- Previous working experience in African Union working environment and higher educationalinstitution will have an added advantage- Experience working in an organization providing IT support services.- Demonstrated experience in handling ICT equipment and systems in a professional environment.- Experience in working with different departments and supporting end users.Specific work Experience- Experience in installation, configuration, and maintenance of computer hardware and software.- Experience in network administration, including LAN/WAN setup, routers, switches, and internetconnectivity management.- Proven experience in troubleshooting system, network, and hardware issues.- Experience in data backup, recovery procedures, and cyber security practices.- Experience in managing user accounts, email systems, and access control.- Experience in maintaining ICT inventory and preparing technical reports.- Experience supporting institutional systems such as ERP, MIS, or website management

RESPONSIBILITIES

- Provide technical support to staff and users on hardware, software, and network-related issues.- Install, configure, and maintain computers, printers, servers, and other ICT equipment.- Manage and monitor the organization’s network infrastructure (LAN/WAN, internetconnectivity, Wi-Fi).- Ensure data security, system backups, and antivirus protection.- Maintain and update software applications and operating systems.- Troubleshoot system errors and resolve ICT-related problems promptly.- Manage user accounts, emails, and access rights.- Support the implementation of new ICT systems and technologies.- Maintain the organization’s website and other digital platforms (if applicable).- Keep inventory of ICT equipment and ensure proper maintenance.- Provide basic ICT training and guidance to staff when necessary.- Prepare ICT reports and advise management on technology improvement- Mange the PAU Web Portal and update information such as news, events, vacancyannouncements and electronic library management- Design and implement an online Anti Plagiarism system- Implement the student/Lecturer attendance and Quality Assurance Processes-Coordinate student exhibitions and identify strategic exhibitions to be showcased across thecontinent- Responsible for all PAU standard operating procedures documentation and electronic filemanagement using drop box- Coordinate printing all project documents, pamphlets, banners and other documents relevantto the Institute- Perform any other duties as assigned by the Director

REQUIRED SKILLS

System and network security, Installing new software, IT support, Computer, laptop maintenance and repair, IT equipment installation and configuration, Operating systems, Database administration

REQUIRED EDUCATION

Bachelor's degree